Job in Uganda
IT Assistant Technician
DistrictNot specifiedCityNot specifiedContractType not specifiedPosted2026-08-12Close dateNot specifiedExperience2 yearsSourceUgandan JoblineSalaryMarket competitive
IT Assistant Techniciantechnical supportKampalaUgandaprinting and packaginghelp desknetwork troubleshootingfull timemid levelhardware and software supportsecurityseguranca
AI summary
Graphic Systems Uganda, the largest printing and packaging company in the country, is hiring an IT Assistant Technician based in Kampala. The role involves maintaining, troubleshooting, and supporting computer hardware, software, and networking systems, plus handling help-desk requests and IT asset management. A degree, diploma, or certification in IT or Computer Science and 2–3 years of technical support experience are preferred, with a competitive salary offered.
- Single vacancy: IT Assistant Technician reporting to the IT Manager in Kampala
- Employer is Uganda's largest printing and packaging company
- Market-competitive salary with clear technical support duties
- Requires 2–3 years of IT support experience and IT/CS qualification
- Application requires CV submission and an online assessment via TestGorilla
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Market competitive. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, seguranca, technologyThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest IT Assistant Technician evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Graphic Systems Uganda and the role in Not specified.
- Add concrete examples related to security, seguranca, technology, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Ugandan Jobline; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Ugandan Jobline
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this IT Assistant Technician role in security, seguranca?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Graphic Systems Uganda before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
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Original source description
- Home
- ›
- Jobs
- ›
- Information Technology (IT) and Data Jobs in Uganda
- IT Assistant Technician Jobs – Graphic Systems Uganda
- Graphic Systems
- Posted
- 3 hours ago
- Closes 11 Sep
- ☆
- Job Title:
- IT Assistant Technician
- Organisation:
- Graphic Systems Uganda
- Duty Station:
- Kampala, Uganda
- Reports to:
- IT Manager
- Remuneration:
- Salary is market competitive
- About US:
- Graphic Systems Uganda is the largest printing & packaging company in Uganda. It supplies indoor and out-door print advertising collateral, commercial printing, cartons, labels and promotional items. In addition, the company manufactures corporate wear and garments.
- Job
Summary
The IT Assistant Technician provides support to the IT department by maintaining, troubleshooting, and assisting with technical issues related to computer hardware, software, and networking systems. This role plays an important part in ensuring the smooth operation of technology infrastructure within the company.
Key Duties and
Responsibilities
- Provide technical support for computer systems, networks, and software applications.
- Assist in troubleshooting hardware and software issues, ensuring quick resolution to minimize downtime.
- Install, configure, and maintain computer systems, peripherals, and network equipment.
- Perform regular maintenance and updates on company software and hardware systems.
- Assist in setting up and configuring new equipment for employees, including desktops, laptops, and mobile devices.
- Respond to help desk and provide timely assistance to employees with IT-related problems.
- Assist in managing and troubleshooting network connectivity issues, including Wi-Fi setups.
- Monitor and maintain inventory of IT equipment, ensuring adequate supplies and equipment replacements when necessary.
- Ensure all IT systems are secure and up to date with the latest software patches and updates.
- Document and maintain records of troubleshooting steps and resolutions.
- Handle all IT administrative work.
- Key Performance Indicators:
- Response Time to Help Desk Requests – Time taken to respond to IT support requests.
- Resolution Time for Technical Issues – Average time taken to resolve a technical issue.
- First-Time Fix Rate – Percentage of issues resolved on the first attempt.
- User Satisfaction Rate – User satisfaction with the IT support provided, often measured through post-resolution surveys or feedback.
- System Downtime/Availability – Percentage of time systems are up and running without failure.
- Asset Management and Inventory Accuracy – Accuracy in tracking and maintaining IT equipment inventory.
- Qualifications, Skills and
Experience
- Residency status: Preferably Ugandan National
- Qualification: A Degree/Diploma or Certification in Information Technology, Computer Science, or a related field is preferred.
- Linguistic skills: Fluent in English (Spoken & Written)
- 2-3 Years’
- in technical support or IT support role is
- with network management tools, computer hardware, software, and network troubleshooting.
- Basic knowledge of operating systems (Windows, macOS, Linux) and various software applications.
- Good understanding of networking concepts and protocols (TCP/IP, DNS, etc.).
- Strong communication skills to effectively assist users with technical issues.
- Ability to work well under pressure and prioritize tasks in a fast-paced environment.
- Strong attention to detail and problem-solving skills.
- How to Apply:
- If you would like to apply for this employment opportunity, please follow the below process;
- Submit your CV/resume to
- Apply by Email
- Complete an online assessment by the deadline by following this link: https://app.testgorilla.com/s/isadklhp
- A shortlist of candidates may then be invited for a second round of assessments
- Once all assessments have been completed, a shortlist of candidates will be invited for an online interview
- Once the interview process is completed, the selected candidate will be sent an offer letter
- Application
- Deadline:
- Interested candidates must complete the assessment by 27th August, 2026.
- For more of the latest jobs, please visit
- https://www.theugandanjobline.com
- or find us on our facebook page
- https://www.facebook.com/UgandanJobline
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Preferred Qualifications
- Age: Between 28 – 30 Years of Age
- Key Skills:
- Familiarity with Active Directory, Microsoft Office 365, and cloud-based applications.
Education
- NGOs in Uganda (FENU)
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Source and provenanceSource: Ugandan Jobline. Last checked: 2026-08-27.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.