Job in Uganda
IT Specialist – Operations
DistrictNot specifiedCityNot specifiedContractType not specifiedPosted2026-09-17Close dateNot specifiedExperience3 yearsSourceBrighterMonday Uganda
IT SpecialistIT SupportKampalaUgandaOperationsNetworkingCCTVBiometric SystemsMicrosoft 365Full Timesecurityinternship
AI summary
VAS Global Services is hiring an experienced IT Specialist – Operations to provide on-site IT support at its Visa Application Centre in Kampala, Uganda. The role covers end-user systems, networking, CCTV, access control, biometric devices, and visa-processing applications, with shift and on-call work required.
- On-site IT support role at Visa Application Centre in Kampala
- Covers hardware, networking, CCTV, access control, and biometric devices
- Requires 3–5 years of IT support or infrastructure experience
- Bachelor's degree in IT, Computer Science, or related field required
- Shift, weekend, extended hours, and on-call work may be required
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, internship, part_timeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest IT Specialist – Operations evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to VAS Global Services and the role in Not specified.
- Add concrete examples related to security, internship, part_time, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Uganda; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- BrighterMonday Uganda
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this IT Specialist – Operations role in security, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research VAS Global Services before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- VAS Global Services is looking for an experienced
- IT Specialist – Operations
- to provide on-site IT support at our Visa Application Centre (VAC) in
- Kampala, Uganda
- .
- The role will act as the local IT resource supporting end-user systems, peripherals, biometric devices, networking equipment, CCTV, access-control systems, and visa-processing applications, while working closely with the central IT team at VAS Headquarters.
- Key
Responsibilities
- Provide on-site IT support for hardware, software, peripherals, and network connectivity.
- Troubleshoot and support printers, scanners, biometric devices, passport readers, CCTV/NVR systems, and access-control equipment.
- Support and maintain LAN/WLAN, switches, Wi-Fi, VPN, and other site connectivity.
- Monitor visa-processing systems, biometric workflows, internet connectivity, and network links, escalating issues within defined SLAs.
- Provide technical support for Microsoft 365, Outlook, Teams, OneDrive, VPN, and other business applications.
- Support FortiGate and SD-WAN infrastructure under the guidance of the central IT team.
- Maintain accurate IT asset inventories, equipment records, and configuration documentation.
- Provide IT support for employee onboarding, device setup, and user access.
- Coordinate with ISP providers, vendors, and authorised engineers for technical support and maintenance.
- Maintain IT tickets, incident records, equipment movement logs, and technical documentation.
- Follow VAS information security, data protection, and IT policies.
- Support IT audits, hardware upgrades, system implementations, and new technology rollouts.
- Ensure IT incidents and technical issues are properly documented, escalated, and resolved within agreed SLAs.
- Qualifications &
Experience
- Bachelor's degree in
- IT, Computer Science, Information Technology, or a related field
- .
- 3–5 years of
- in IT support, infrastructure, desktop support, or IT operations.
- Strong knowledge of
- Windows 10/11, Microsoft 365, Outlook, Teams, OneDrive
- , and common business applications.
- Good understanding of
- LAN/WAN, TCP/IP, network cabling, switches, Wi-Fi, VPN
- , and network troubleshooting.
- supporting
- CCTV/NVR, access-control systems, biometric devices, passport scanners, printers, and other IT peripherals
- is preferred.
- Knowledge of
- FortiGate, SD-WAN, ITIL
- , and enterprise ticketing systems such as ServiceNow, Jira, or Freshdesk is an advantage.
- Good understanding of IT asset management, incident management, and technical documentation.
- Strong troubleshooting, analytical, and problem-solving skills.
- Good communication and customer-service skills.
- Ability to work under pressure in a busy, public-facing environment.
- Willingness to work
- shifts, weekends, extended hours, or on-call
- when required.
- Key Skills
- IT Infrastructure & End-User Support
- Hardware & Software Troubleshooting
- Network & Connectivity Support
- Microsoft 365
- LAN/WAN & VPN
- FortiGate & SD-WAN
- IT Asset Management
- Biometric & Visa-Processing Systems
- CCTV & Access Control
- Incident & Ticket Management
- SLA & SOP Adherence
- Vendor Coordination
- Information Security & Data Protection
- <
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- Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
- Report Job
Source and provenanceSource: BrighterMonday Uganda. Last checked: 2026-09-21.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.