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IT Supervisor

Twyford Impex Uganda Type not specified Posted 2026-09-11
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DistrictNot specifiedCityNot specifiedContractType not specifiedPosted2026-09-11Close dateNot specifiedExperienceNot specifiedSourceUgandan JoblineAddressKapeeka factory, Kampala, Uganda
IT SupervisorKampalaUgandaNetwork SupportERP SAPIT SecurityFactory ITHardware SupportFull TimeTwyford Impexsecurityfactory
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AI summary

Twyford Impex is hiring an IT Supervisor for its Kapeeka factory in Kampala, Uganda. The role involves overseeing day-to-day IT operations, managing networks, hardware, ERP/SAP support, IT security, CCTV and access control, and coordinating with central IT and vendors. The vacancy closes on 8 Oct.

  • IT Supervisor role at Twyford Impex Kapeeka factory
  • Duty station in Kampala, Uganda
  • Covers networks, hardware, ERP/SAP and IT security support
  • Includes CCTV, access control and data backup duties
  • Application deadline is 8 Oct

AI job guide

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AI salary guide

Not enough public data

Not enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.

Can you qualify for this role?

  • UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
  • RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
  • PreferredPractical evidence in security, factory, call_centerThe tags and summary point to skills connected with this role.
  • RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.

Documents to prepare

  • Likely requiredUpdated CV
  • Role specificCover letter or short employer message
  • OptionalProfessional references
  • Role specificAcademic or professional certificates
  • VerifyLicence, permit or professional registration
  • VerifyID or passport only after verifying the employer

Application tips for this job

  • Place your strongest IT Supervisor evidence in the first half of your CV.
  • In your cover letter or employer message, connect your experience to Twyford Impex and the role in Not specified.
  • Add concrete examples related to security, factory, call_center, ideally with measurable outcomes or clear responsibilities.
  • Follow the instructions from Ugandan Jobline; avoid sending documents to unofficial contacts or copied links.
  • Confirm the deadline, interview location and employer contact before sharing personal documents.
  • Prepare a polite question about pay, benefits and contract terms for later interview stages.

Source and safety check

  • Ugandan Jobline
  • Original source link available
  • Application method is clear
  • Deadline not specified
  • No major risk signal was detected in the captured text.

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Interview preparation

  • What experience makes you a strong fit for this IT Supervisor role in security, factory?
  • How have you handled responsibilities similar to those in this job post?
  • Are you available to work in Not specified under the listed contract or schedule?
  • Prepare examples with clear responsibilities, tools used and measurable outcomes.
  • Review the source and research Twyford Impex before the interview.

Ask what the first priorities will be in the role and how success will be measured.

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Original source description

  • Home
  • ›
  • Jobs
  • ›
  • Information Technology (IT) and Data Jobs in Uganda
  • IT Supervisor Jobs – Twyford Impex
  • Twyford Impex
  • Posted
  • 14 hours ago
  • Closes 8 Oct
  • ☆
  • Job Title:
  • IT Supervisor
  • Organisation:
  • Twyford Impex
  • Duty Station:
  • Kampala, Uganda
  • About Organisation:
  • Twyford is one of the best-known tile brands and manufacturers in the world especially in Africa, Europe, the Unite States of America, South America and Latin America. It is universally recognized as a benchmark for quality tiles, a symbol of Made in Africa around the world.
  • Job

Summary

The IT Supervisor will be responsible for overseeing and maintaining the day-to-day IT operations of the Kapeeka factory , ensuring reliable, secure and efficient IT infrastructure and services to support factory operations, administration, warehouse, production, finance, HR and other business functions.

The role will supervise local IT support activities, manage hardware and network infrastructure, troubleshoot technical issues, maintain IT systems and coordinate with the central IT team and external service providers to ensure uninterrupted business operations.

Key Duties and

Responsibilities

  • IT Infrastructure & Network Management
  • Supervise the installation, configuration and maintenance of the site’s IT infrastructure.
  • Maintain LAN, WAN, Wi-Fi, routers, switches, firewalls and network equipment .
  • Monitor network performance and troubleshoot connectivity issues.
  • Ensure reliable internet connectivity across offices, warehouse and factory areas.
  • Support network expansion as new production and operational areas are commissioned.
  • Coordinate with internet service providers and other technology vendors.
  • Maintain accurate network diagrams, equipment records and configuration documentation.
  • Hardware & User Support
  • Provide day-to-day technical support to employees at the factory.
  • Install, configure and maintain:
  • Desktop computers
  • Laptops
  • Printers and scanners
  • Network devices
  • Servers and related IT equipment
  • Other IT peripherals.
  • Diagnose and resolve hardware and software problems.
  • Manage IT equipment allocation, replacement and maintenance.
  • Maintain an updated inventory of IT assets.
  • Ensure IT equipment is properly configured and secured before being issued to users.
  • Systems & Application Support
  • Support users with company ERP and other business applications.
  • Provide first-level technical support for SAP/ERP-related user access and system issues , where applicable.
  • Coordinate with system administrators or central IT for issues requiring escalation.
  • Support factory-related digital systems and applications.
  • Assist in testing and implementation of new IT systems and applications.
  • Ensure users have appropriate system access based on their roles and authorization.
  • IT Security & Access Management
  • Implement and monitor basic IT security controls at the factory.
  • Manage user accounts, passwords and access rights in accordance with company policies.
  • Ensure computers and systems are protected against malware and other security threats.
  • Monitor unauthorized access attempts and report security incidents.
  • Ensure regular antivirus, operating system and security updates.
  • Support implementation of company cybersecurity policies.
  • Conduct basic user awareness on cybersecurity, password security, phishing and responsible use of IT resources.
  • Escalate suspected cybersecurity incidents promptly to the IT Manager.
  • CCTV, Access Control & Security Technology Support
  • Provide technical support for CCTV, access-control systems and other security-related technology .
  • Monitor the operational status of CCTV and related equipment.
  • Coordinate with security personnel and external vendors when technical issues arise.
  • Maintain proper records of security-system equipment and maintenance.
  • Support installation and commissioning of additional surveillance and access-control equipment as the factory expands.
  • Backup & Data Protection
  • Support implementation of regular data backup procedures.
  • Monitor backup status for systems and critical business data under the site’s responsibility.
  • Assist with data recovery when required.
  • Ensure appropriate storage and protection of company data.
  • Escalate backup failures or potential data-loss risks immediately.
  • IT Operations & Maintenance
  • Conduct routine inspection of IT equipment and infrastructure.
  • Maintain preventive maintenance schedules for IT assets.
  • Coordinate repairs and maintenance with approved vendors.
  • Ensure IT systems remain operational during factory production activities.
  • Respond promptly to critical IT incidents that may affect business operations.
  • Maintain records of IT incidents, resolutions and recurring problems.
  • IT Project & Factory Setup Support
  • Support the IT setup and commissioning of new factory facilities.
  • Participate in planning and implementation of:
  • Network infrastructure
  • Server and storage systems
  • Internet connectivity
  • CCTV
  • Access control
  • Meeting-room technology
  • Computers and printers
  • Factory digital systems.
  • Work closely with construction, engineering, production and administration teams during IT infrastructure deployment.
  • Coordinate with contractors and technology suppliers during installation and commissioning.
  • IT Vendor & Service Provider Management
  • Coordinate with approved IT vendors and service providers.
  • Follow up on equipment repairs, maintenance and service requests.
  • Monitor vendor service quality and response times.
  • Assist with obtaining quotations and technical specifications for IT equipment where required.
  • Ensure vendor activities comply with company requirements.
  • IT Documentation & Reporting
  • Maintain accurate records of:
  • IT assets
  • User accounts
  • Network equipment
  • Software licenses
  • IT incidents
  • Maintenance activities
  • Vendor services
  • IT projects.
  • Prepare regular IT status reports for management.
  • Track unresolved IT issues and ensure timely closure.
  • Maintain appropriate technical documentation and operating procedures.
  • Team Supervision
  • Supervise and coordinate local IT support staff, technicians or outsourced IT personnel where applicable.
  • Allocate daily tasks and monitor completion.
  • Provide technical guidance and coaching to junior IT personnel.
  • Ensure IT support requests are handled within agreed timelines.
  • Promote good customer service and professional conduct within the IT function.
  • Qualifications, Skills and

Experience

  • Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Computer Engineering or a related field.
  • Professional IT certifications such as CCNA, CompTIA, Microsoft, Fortinet, Cisco or equivalent will be an added advantage.
  • Strong knowledge of computer hardware, networking and IT infrastructure.
  • Knowledge of Windows operating systems, Microsoft Office and common business applications.
  • with ERP systems, preferably SAP , is an added advantage.
  • Knowledge of CCTV, access control and other security systems is an added advantage.
  • 3–5 years of relevant IT
  • , preferably in a manufacturing, factory, warehouse, logistics or other industrial environment .
  • At least 1–2 years in a supervisory or team-lead capacity is preferred.
  • supporting multiple departments/users within a busy operational environment.
  • setting up and maintaining networks and IT infrastructure.
  • working with external IT vendors and service providers.
  • LAN/WAN and Wi-Fi configuration and troubleshooting.
  • TCP/IP, DHCP, DNS and basic network administration.
  • Router, switch and firewall administration.
  • Windows desktop and server support.
  • Microsoft 365/Office applications.
  • Hardware troubleshooting and maintenance.
  • User account and access management.
  • Basic cybersecurity and endpoint protection.
  • IT asset and license management.
  • CCTV and access-control systems.
  • Backup and data-recovery procedures.
  • ERP/SAP user support.
  • IT troubleshooting and incident management.
  • Strong problem-solving and analytical skills.
  • Excellent troubleshooting ability.
  • Strong attention to detail.
  • Good communication and interpersonal skills.
  • Ability to work under pressure and respond to urgent technical issues.
  • Strong planning and organizational skills.
  • Ability to work independently with minimal supervision.
  • Strong customer-service orientation.
  • Team leadership and coordination skills.
  • High level of integrity and confidentiality.
  • Willingness to work in a factory/industrial environment .
  • Ability to collaborate with both technical and non-technical employees.
  • Send CV:
  • Apply by Email
  • How to Apply:
  • All candidates should send their updated CVs via Email to:
  • [apply via the button]
  • NB: Only shortlisted candidates will be contacted.
  • For more of the latest jobs, please visit
  • https://www.theugandanjobline.com
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  • https://www.facebook.com/UgandanJobline
  • Level of
  • in Months: 36
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Education

  • bachelor degree
  • Work Hours: 8
Source and provenanceSource: Ugandan Jobline. Last checked: 2026-09-12.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.