Job in Uganda
IT Support Officer
DistrictNot specifiedCityNot specifiedContractType not specifiedPosted2026-09-16Close dateNot specifiedExperience2 yearsSourceUgandan Jobline
IT Support OfficerPesapal UgandaKampalaIT SupportPOS SupportPayment SystemsFull TimeMid LevelInformation TechnologyNetwork Managementsecuritycall_center
AI summary
Pesapal Uganda is hiring an IT Support Officer based in Kampala to provide technical support to internal teams and merchants, maintain IT systems and network infrastructure, and support POS and payment integrations. The role involves troubleshooting, system monitoring, documentation, and reporting to ensure reliable transaction processing and business continuity.
- Based in Kampala, Uganda
- Deadline: 13 Oct
- Requires diploma or bachelor's degree in IT or related field
- At least 2 years of IT support experience needed
- POS integration experience is an added advantage
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest IT Support Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Pesapal Uganda and the role in Not specified.
- Add concrete examples related to security, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Ugandan Jobline; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Ugandan Jobline
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this IT Support Officer role in security, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Pesapal Uganda before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Home
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Information Technology (IT) and Data Jobs in Uganda
IT Support Officer Jobs – Pesapal Uganda
Pesapal
Posted
9 hours ago
Closes 13 Oct
☆
Job Title:
IT Support Officer
Organisation:
Pesapal Uganda
Duty Station:
Kampala, Uganda
About Organisation:
Pesapal provides a simple, safe and secure platform for individuals and businesses to make and accept payments in Africa. Pesapal payments work on a computer as well as directly from a handset. We partner with banks, mobile network operators and credit card companies to give consumers as many payment options as possible.
Job
Summary
- The IT Support Officer is responsible for providing timely technical support to internal teams and ensuring the smooth operation, availability, and security of IT systems, devices, and network infrastructure.
- The role also supports the installation, configuration, maintenance, and troubleshooting of POS machines, assists with system integrations between payment platforms and merchant systems to ensure reliable transaction processing and business continuity.
- Working closely with internal teams, merchants, and service providers, the IT Officer plays a key role in minimizing downtime and enhancing user experience.
- Key Duties and
Responsibilities
- Internal User Support & IT Asset Management
- First point of contact for all business customers and merchants.
- Analyse and respond appropriately to queries from customers/merchants via telephone and e-mail, working towards an appropriate solution
- Attend to all tickets raised by customers, providing timely and innovative solutions to service issues.
- Maintain a strong command of customer service policies and ensure a positive customer experience.
- POS, Integrations & Forecourt Systems Support
- Troubleshoot and resolve POS device faults, connectivity issues, and transaction failures to minimize merchant downtime.
- Provide first-line technical support for payment system integrations between Pesapal platforms and merchant systems, including basic testing and issue diagnosis.
- Coordinate with product, engineering teams and third-party vendors to escalate and resolve complex integration or system issues.
- Support go-lives, upgrades and configuration changes for merchant payment solutions to ensure smooth adoption and usage.
- Provide technical support for forecourt management systems, including monitoring system performance and resolving transaction or synchronization issues.
- Maintain accurate records of deployments, incidents, resolutions and system changes related to merchant technology support.
- Follow up with merchants to confirm issue resolution and ensure a positive technical support experience.
- IT Systems & Network Management
- Monitor, maintain, and ensure uptime of internal IT systems, servers, and network infrastructure.
- Troubleshoot hardware, software, and connectivity issues for employees.
- Perform preventive maintenance and routine system health checks to minimize disruptions.
- Install, configure, and update internal software and tools in line with IT policies.
- Escalate complex system or network issues to the IT Manager or vendors for timely resolution.
- Ensure systems comply with security standards, including access controls and updates.
- Maintain logs and documentation of incidents, maintenance activities, and system changes.
- IT Reporting & Documentation
- Prepare, monitor and utilise the IT Budget to support effective performance of IT Service Management Activities.
- Develop training manuals and troubleshooting guides to assist both staff and end users in interacting properly with hardware and software.
- Prepare weekly, monthly, and quarterly IT reports
- Monitor CCTV and report any incidents.
- Qualifications, Skills and
Experience
- Diploma or bachelor’s degree in computer science, IT or a related course
- At least 2 years’
- as an IT Support or similar position.
- Familiarity with POS integrations is an added advantage
- Skills & Competencies Needed:
- Good trouble shooting skills
- Knowledge of Microsoft Office 365 tenant administration
- Hardware and software knowledge of Windows, Macos and Linux
- Able to configure and maintain network configurations including firewalls and switches.
- Excellent organizational skills with the ability to manage multiple priorities and deadlines.
- High level of integrity, confidentiality, attention to detail, and professionalism.
- How to Apply:
- All suitably qualified and Interested applicants should apply online at the link below.
- Opens the employer’s application page
- Apply Now →
- NB: Only shortlisted candidates will be contacted.
- For more of the latest jobs, please visit
- https://www.theugandanjobline.com
- or find us on our facebook page
- https://www.facebook.com/UgandanJobline
- Level of
- in Months: 24
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Education
- associate degree
- Work Hours: 8
Source and provenanceSource: Ugandan Jobline. Last checked: 2026-09-27.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.