Job in Uganda
Manager Diaspora Banking
DistrictKampalaCityKampalaContractFull timePosted2026-09-17Close date2026-09-30Experience8 yearsSourceGreat Uganda JobsSalaryUGX MONTH
diaspora bankingbanking managerkampalafull timehousing finance bankfinancial servicesportfolio managementcustomer acquisitionsalesretailcall_centerinternship
AI summary
Housing Finance Bank is hiring a Manager Diaspora Banking in Kampala to lead the growth, profitability, and strategic development of the Diaspora Banking portfolio. The role involves driving customer acquisition, managing partnerships, overseeing credit origination, and ensuring compliance with the Bank's strategy and regulatory requirements. The deadline to apply is September 30, 2026.
- Lead the development and execution of the Diaspora Banking strategy
- Drive portfolio growth and profitability through market opportunities
- Manage diaspora customer acquisition, retention, and relationships
- Oversee credit origination and portfolio quality within the diaspora segment
- Deadline to apply is September 30, 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists UGX MONTH. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required8+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, retail, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in KampalaThe vacancy is associated with this location.
- UnclearComfort with the Full time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Manager Diaspora Banking evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Housing Finance Bank and the role in Kampala.
- Add concrete examples related to sales, retail, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Great Uganda Jobs; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-09-30.
Source and safety check
- Great Uganda Jobs
- Original source link available
- Application method is clear
- Deadline is available: 2026-09-30
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Manager Diaspora Banking role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Kampala under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Housing Finance Bank before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- Manager Diaspora Banking
- 2026-09-16T10:27:53+00:00
- Housing Finance Bank
- https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_11696/logo/download%20(8).jpg
- https://www.housingfinance.co.ug/
- FULL_TIME
- Kampala
- Kampala
- 00256
- Uganda
- Banking
- Management, Accounting & Finance, Business Operations, Sales & Retail, Customer Service
- UGX
- MONTH
- 2026-09-30T17:00:00+00:00
- 8
- Background
- Housing Finance Bank is the leading provider of housing finance solutions with a vision to be the
Preferred Qualifications
consumer and business bank with a focus on housing finance. To attain its strategic objectives efficiently and effectively, Housing Finance Bank is seeking to hire qualified, versatile, and self-driven individuals for the positions stated below:
Job Purpose
• To lead the growth, profitability and strategic development of the Diaspora Banking portfolio by driving customer acquisition, deepening relationships, developing market-led solutions, managing key partnerships, and ensuring full compliance with the Bank’s strategy, policies, procedures, regulatory
Requirements
- and risk management frameworks.
- • Lead the development and execution of the Diaspora Banking strategy in line with the Bank’s overall strategic objectives and customer value proposition.
- Key Result Areas:
- Develop and implement the Diaspora Banking business plan, including growth strategies for liabilities, assets, revenue, and customer acquisition.
- Drive portfolio growth and profitability by identifying market opportunities, reviewing performance trends, and introducing innovative diaspora solutions aligned to evolving customer needs.
- Lead the acquisition, retention and relationship management of diaspora customers through effective sales leadership and cross-selling of relevant Bank products and services, including housing and investment solutions.
- Provide leadership oversight on credit origination within the diaspora segment by ensuring quality pipeline development, pre-screening, documentation completeness, and adherence to credit policies and procedures.
- Build and manage brand ambassadors, strategic relationships, partnerships and alliances with internal and external stakeholders to expand the Bank’s diaspora footprint and deliver business objectives.
- Monitor market intelligence, competitor activity and customer trends within the diaspora segment, and recommend strategic actions to protect and grow the Bank’s market share.
- Lead customer
Experience
- management for the diaspora segment to enhance satisfaction, deepen engagement, and increase share of wallet across the portfolio.
- Oversee portfolio quality by monitoring performance, repayment behaviour and early warning indicators, and ensure timely corrective action to minimize risk and sustain asset quality.
- Provide leadership in the resolution of escalated customer queries and complaints, ensuring timely closure in accordance with the Bank’s customer service standards and escalation procedures.
- Lead, coach and develop assigned team members to deliver high performance, strong sales discipline, customer-centric service and effective execution of the diaspora business agenda.
- Prepare and present periodic business performance reports, portfolio reviews, pipeline updates and strategic recommendations to senior managements.
- Financial Responsibility:
- Accountable for delivery of Diaspora Banking business and financial targets, including customer growth, deposits, assets, revenue, portfolio quality and profitability.
- Manage the diaspora business budget, stakeholder engagements, partner relationships and related commercial initiatives to ensure sustainable business growth and brand visibility.
- Person Specification
- A minimum of 7 years’
- in banking or a similar financial services environment, with at least 3 years in a leadership or supervisory role.
- Must have critical thinking, analytical, attention to detail and problem-solving skills.
- Good verbal and written communication skills.
- Strong understanding of consumer banking, diaspora banking products, portfolio management, pricing, business development, customer value propositions and risk management principles.
- Advanced, computer literacy, numerical skills and statistical skills.
- Interpersonal relationship skills, Assertive, “self-starter” personality that is energetic and a natural net worker;
- Team player, ability to work under pressure and in position to exercise excellent judgment.
- Business Behaviours:
- The ability to communicate clearly both verbally and in written form in a professional manner is deemed essential.
- Ability to build functioning working relationships across organizational and cultural boundaries.
- Takes clear accountability and focuses on delivery of broader sales targets.
- Ability to demonstrate positive image and role model HFB’s values and leadership behaviours.
- Must be a person of impeccable integrity.
- Develop and implement the Diaspora Banking business plan, including growth strategies for liabilities, assets, revenue, and customer acquisition.
- Drive portfolio growth and profitability by identifying market opportunities, reviewing performance trends, and introducing innovative diaspora solutions aligned to evolving customer needs.
- Lead the acquisition, retention and relationship management of diaspora customers through effective sales leadership and cross-selling of relevant Bank products and services, including housing and investment solutions.
- Provide leadership oversight on credit origination within the diaspora segment by ensuring quality pipeline development, pre-screening, documentation completeness, and adherence to credit policies and procedures.
- Build and manage brand ambassadors, strategic relationships, partnerships and alliances with internal and external stakeholders to expand the Bank’s diaspora footprint and deliver business objectives.
- Monitor market intelligence, competitor activity and customer trends within the diaspora segment, and recommend strategic actions to protect and grow the Bank’s market share.
- Lead customer
- management for the diaspora segment to enhance satisfaction, deepen engagement, and increase share of wallet across the portfolio.
- Oversee portfolio quality by monitoring performance, repayment behaviour and early warning indicators, and ensure timely corrective action to minimize risk and sustain asset quality.
- Provide leadership in the resolution of escalated customer queries and complaints, ensuring timely closure in accordance with the Bank’s customer service standards and escalation procedures.
- Lead, coach and develop assigned team members to deliver high performance, strong sales discipline, customer-centric service and effective execution of the diaspora business agenda.
- Prepare and present periodic business performance reports, portfolio reviews, pipeline updates and strategic recommendations to senior managements.
- Critical thinking
- Analytical skills
- Attention to detail
- Problem-solving skills
- Good verbal and written communication skills
- Strong understanding of consumer banking, diaspora banking products, portfolio management, pricing, business development, customer value propositions and risk management principles
- Advanced computer literacy
- Numerical skills
- Statistical skills
- Interpersonal relationship skills
- Assertiveness
- Self-starter personality
- Energetic
- Natural networker
- Team player
- Ability to work under pressure
- Excellent judgment
- A Business degree in finance, Commerce, Business Administration, Economics, Statistics, management or any relevant field.
- Possession of a Certified banking qualification or Master’s Degree in a relevant field would be an added advantage.
- Relevant practical training in business growth in the financial services sector.
- bachelor degree
- 12
- JOB-6aaa6f2941be6
Education
- & Training:
- A Business degree in finance, Commerce, Business Administration, Economics, Statistics, management or any relevant field.
- Possession of a Certified banking qualification or Master’s Degree in a relevant field would be an added advantage.
- Relevant practical training in business growth in the financial services sector.
- Skills &
Source and provenanceSource: Great Uganda Jobs. Last checked: 2026-09-27.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.