Manager Diaspora Banking

• Kampala
• •
• Uganda
• Contract Type
• Description

Job Purpose

• • To lead the growth, profitability and strategic development of the Diaspora Banking portfolio by
• driving customer acquisition, deepening relationships, developing market-led solutions, managing key
• partnerships, and ensuring full compliance with the Bank’s strategy, policies, procedures, regulatory

Requirements

• and risk management frameworks.
• • Lead the development and execution of the Diaspora Banking strategy in line with the Bank’s overall
• strategic objectives and customer value proposition.
• Key Result Areas:
• • Develop and implement the Diaspora Banking business plan, including growth strategies for liabilities,
• assets, revenue, and customer acquisition.
• • Drive portfolio growth and profitability by identifying market opportunities, reviewing performance
• trends, and introducing innovative diaspora solutions aligned to evolving customer needs.
• • Lead the acquisition, retention and relationship management of diaspora customers through effective
• sales leadership and cross-selling of relevant Bank products and services, including housing and
• investment solutions.
• • Provide leadership oversight on credit origination within the diaspora segment by ensuring quality
• pipeline development, pre-screening, documentation completeness, and adherence to credit policies
• and procedures.
• • Build and manage brand ambassadors, strategic relationships, partnerships and alliances with internal
• and external stakeholders to expand the Bank’s diaspora footprint and deliver business objectives.
• • Monitor market intelligence, competitor activity and customer trends within the diaspora segment,
• and recommend strategic actions to protect and grow the Bank’s market share.
• • Lead customer

Experience

• management for the diaspora segment to enhance satisfaction, deepen
• engagement, and increase share of wallet across the portfolio.
• • Oversee portfolio quality by monitoring performance, repayment behaviour and early warning
• indicators, and ensure timely corrective action to minimize risk and sustain asset quality.
• • Provide leadership in the resolution of escalated customer queries and complaints, ensuring timely
• closure in accordance with the Bank’s customer service standards and escalation procedures.
• • Lead, coach and develop assigned team members to deliver high performance, strong sales discipline,
• customer-centric service and effective execution of the diaspora business agenda.
• • Prepare and present periodic business performance reports, portfolio reviews, pipeline updates and
• strategic recommendations to senior managements.
• Financial Responsibility:
• • Accountable for delivery of Diaspora Banking business and financial targets, including customer
• growth, deposits, assets, revenue, portfolio quality and profitability.
• • Manage the diaspora business budget, stakeholder engagements, partner relationships and related
• commercial initiatives to ensure sustainable business growth and brand visibility.
• Person Specification
• • A minimum of 7 years’
• in banking or a similar financial services environment, with at least
• 3 years in a leadership or supervisory role.
• • Must have critical thinking, analytical, attention to detail and problem-solving skills.
• • Good verbal and written communication skills.
• • Strong understanding of consumer banking, diaspora banking products, portfolio management, pricing,
• business development, customer value propositions and risk management principles.
• • Advanced, computer literacy, numerical skills and statistical skills.
• • Interpersonal relationship skills, Assertive, “self-starter” personality that is energetic and a natural net
• worker;
• • Team player, ability to work under pressure and in position to exercise excellent judgment.
• Business Behaviours:
• • The ability to communicate clearly both verbally and in written form in a professional manner is
• deemed essential.
• • Ability to build functioning working relationships across organizational and cultural boundaries.
• • Takes clear accountability and focuses on delivery of broader sales targets.
• • Ability to demonstrate positive image and role model HFB’s values and leadership behaviours.
• • Must be a person of impeccable integrity
• Tags
• Accounting, finance, banking, insurance
• Banking, microfinance, insurance
• Mid-level
• Uganda
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Education

• A Business degree in finance, Commerce, Business Administration, Economics, Statistics, management
• Possession of a Certified banking qualification or Master’s Degree in a relevant field would be an
• Relevant practical training in business growth in the financial services sector.