Manager Merchant Services
AI summary
Ecobank Uganda is hiring a Manager Merchant Services based in Kampala. The role focuses on merchant relationship management, POS sales and onboarding, technical support, compliance, and driving digital payment adoption. The position closes on 31 Aug.
- Role based in Kampala, Uganda
- Closes 31 Aug
- Focus on merchant relationships and POS services
- Involves compliance, risk management and reporting
- Requires leading digital onboarding and implementation
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, retail, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Manager Merchant Services evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Ecobank Uganda and the role in Not specified.
- Add concrete examples related to sales, retail, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Ugandan Jobline; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Ugandan Jobline
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Manager Merchant Services role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Ecobank Uganda before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- Home
- ›
- Jobs
- ›
- Banking Jobs in Uganda
- Manager Merchant Services Jobs – Ecobank Uganda
- Ecobank Uganda
- Posted
- 10 hours ago
- Closes 31 Aug
- ☆
- Job Title:
- Manager Merchant Services
- Organisation:
- Ecobank Uganda
- Duty Station:
- Kampala, Uganda
- About Organisation:
- Ecobank Uganda Limited is the leading commercial bank offering wholesale, retail, transaction banking services and products to individuals, governments, financial institutions, multinationals, international organizations, medium and small enterprises.
- Key Duties and
Responsibilities
- Merchant Relationship Management: Building and maintaining relationships with merchants to understand their payment processing needs.
- Sales and Onboarding: Assisting in the acquisition of new merchant accounts, guiding them through the onboarding process.
- Technical Support: Providing technical assistance and training to merchants on using POS systems and troubleshooting any issues.
- Compliance and Risk Management: Ensuring that all transactions comply with regulatory standards and company policies to mitigate risk.
- Performance Monitoring: Analyzing transaction data and merchant performance to identify opportunities for growth and improvement.
- Product Knowledge: Staying updated on the latest POS technologies and payment solutions to effectively communicate
Benefits
- to merchants.
- Market Research: Conducting market analysis to identify trends and competitive offerings that can influence strategy.
- Customer Service: Addressing any concerns or queries from merchants to ensure a positive
Experience
Deadline: 31
with the POS systems.
Reporting: Preparing reports on merchant performance, transaction trends, and sales activities for management review.
Collaboration: Working with other departments (e.g., marketing, IT, risk) to enhance the overall service and product offering.
Achieve monthly and weekly transaction target.
Identify incidents or developing situations such as outages that could potentially lead to client complaints and alert management accordingly.
Provide our clients with trusted advice that will enable them to fully appreciate the capabilities of Ecobank’s
electronic product range.
Lead the elimination of Manually Initiated Funds Transfers and other payments from the group through execution of a new on-boarding process where clients are connected to digital channels on day 1 (lead the cultural transformation effort) working in collaboration with Payments Product Managers and Operations
Follow Ecobank
& Qualifications
Bachelor’s degree in business administration, Computing, Economics or Marketing. Master’s degree/MBA/Professional accreditation will be an added advantage.
Line
in Cross Functional Business/Operation
Orientation to Customer, workflow, and Systems thinking
The candidate should have 2-5 years of product development/management, excellent interpersonal skills, strong execution and technical skills
Relevant
with at least Four years in Technology.
Strong client focus and external orientation with the ability to understand client needs and stay abreast of macro-economic trends and contemporary finance and treasury practices
High strategic, consultative and solution orientation with the ability to assess client needs at a relationship level and to package the banks products in response
Excellent communication and presentation skills including a strong command of PowerPoint and public speaking
Exceptional relationship management skills including strong ability to manage and effectively influence multiple stakeholders
Good interpersonal skills with great emphasis on teamwork. Able to work effectively in cross-cultural, cross- geographical teams and maximize team efforts
High level of responsiveness and ability to operate with a high degree of urgency and work in a pressurized environment
Strong drive for results, able to plan, track and follow through to capture solutions and revenues
Skills, Capabilities & Personal attributes
Strong Interpersonal and selling skills.
Demonstrating passion and creativity in solving complex business issues.
Ability to Lead with courage in a difficult market with poor infrastructure.
Ability to work on own initiative and meet tight deadlines.
Ability to demonstrate a strong commercial acumen and attention to detail.
How to Apply:
All suitably qualified and Interested applicants should apply online at the link below.
Opens the employer’s application page
Apply Now →
st
August 2026
NB: Only shortlisted candidates will be contacted.
For more of the latest jobs, please visit
https://www.theugandanjobline.com
or find us on our facebook page
https://www.facebook.com/UgandanJobline
Level of
in Months: 24
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Requirements
- for new product development and innovation working in partnership with Business Development and Innovation Head
- Ensure proper controls are included into all risk management tools for our client access channels
- Lead complex implementation and ensure implementation standards after cash management or trade services proposal, involving multiple products, multiple services have been accepted by customer.
- Provide sales support to Relationship managers, Heads of TSG to secure the business of potential customers by working closely to define customer solutions
- To be fully accountable for the success of an implementation by interfacing with customer’s implementation
- team(s), who may reside in multiple locations, until customer’s satisfaction is received.
- Deliver quality customer service to Global and Regional customers through constant communication and effective customer complaint resolution.
- Liaises with other integral functions (such as Service Delivery, Sales, IT) to ensure the effective design and subsequent delivery of new channels and related functionality
- Driving up customer satisfaction on the relevant channels
- At this point, he/she is the market expert for the internet/related channels, identifying market opportunities and proposing channels actions to exploit these.
- This will include heavy assistance of the sales teams in responding to and winning RFP mandates
- Development of marketing plans in conjunction with CIB/CMB Marketing teams and the appropriate Transaction Services divisions
- Liaise with Product and Sales teams to facilitate the development of complimentary business goals, maximization of cross-selling opportunities and migration of best practice.
- Ensure continuous and effective training of product updates on channels, product information dissemination, campaigns and programs to achieve the desired levels of channel penetration
- Direct and support the preparation and presentation of sales proposals to account prospects across the target market in relation to channels.
- Ensure efficient and accurate client access financials, volume and trend analysis.
- Qualifications, Skills and
Education
- bachelor degree
- Work Hours: 8