Manager – Service Center Operations West Jobs – MTN Uganda
AI summary
MTN Uganda seeks a Manager for Service Center Operations West to oversee customer service delivery and branch operations in the assigned region. The role involves managing branch staff, resolving escalations, driving sales, and ensuring excellent customer experience. Requires a Bachelor's degree, at least 5 years in customer service/people management, and a valid driving permit.
- Bachelor’s degree in Business Administration, Social Sciences or related field required
- Minimum 5 years customer service and people management experience
- Valid driving permit with at least 2 years required
- Apply online by 5 August 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in driver, sales, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyLicence, permit or professional registration
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Manager – Service Center Operations West Jobs – MTN Uganda evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Ugandan Jobline and the role in Not specified.
- Add concrete examples related to driver, sales, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Ugandan Jobline; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Ugandan Jobline
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Manager – Service Center Operations West Jobs – MTN Uganda role in driver, sales?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Ugandan Jobline before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
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Original source description
Job Title: Manager – Service Center Operations West Organisation: MTN Uganda Duty Station: Kampala, Uganda About Organisation: MTN Uganda is a subsidiary of MTN Group, a multinational Telco operating in Africa and Middle East, with over 280milllion subscribers, making it the largest in Africa. Job
Summary: Manage the delivery of excellent service to customers and ensure the efficient operation of all branches, Connect Stores and Touch Points in the assigned region in line with MTN Uganda’s vision of leading the delivery of a bold new digital world. Key Duties and
Home › Jobs › Business Administration Jobs in Uganda Manager – Service Center Operations West Jobs – MTN Uganda MTN Uganda Posted 2 days ago Closes 5 Aug ☆
Responsibilities
Champion and implement all Customer
Experience
Deadline: 5 th August 2026 NB: Only shortlisted candidates will be contacted. For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline Level of
projects / plans in the assign region Drive service excellence and sales activity in all service centres within the Sales Business unit Handle the resolution of escalated branch issues within the region Manage customer traffic into the branches in the region Manage third party employees assigned to branches in the region Coach, mentor and motivate branch staff in an effort in an effort to achieve assigned sales targets and maintain optimal employee service satisfaction levels within the region Ensure availability of stock for the teams in the region Responsible for overseeing all branch functions and overall customer
Ensure logistics are available for the team deliver on their targets Conduct branch scheduled visits & spot checks in the region Liaisie with the Touch Point teams in ensuring service standards are maintained Prepare business reports (Weekly, monthly and quarterly) Support and drive all companywide business initiatives in the assigned region Support HR in conducting interviews for selection of staff in the Service Centre under the region Conduct performance review discussions for the team in the region bi annually Implement Enterprise Business Unit strategies in the Service Centres Qualifications, Skills and
Bachelor’s degree in Business Administration, Social Sciences or any other relevant field.
At least 5 years’
in a customer service and people management. Valid driving permit with a minimum of 2 years Training: Introductory Project Management Report Writing Sales and Customer Service Behavioural qualities: Ability to manage self and be a team player, good conflict management, take and manage accountability Energy & Drive – Innovative, takes initiative, results oriented, and develops self consistently Interpersonal skills – Leadership, customer centricity, collaborative and coaches & develops direct reports Personal skills – trustworthy, integrity and ethical in dealings Operating skills – Ability to focus on priorities and plans, and share knowledge effectively Organisational Positioning Skills – Good written and verbal communication, presentation skills, commitment to the organisation Skill in resource management Presentation skills General working conditions Driver’s license Corporate propriety Flexibility to travel (local/regional) Constant pressure to meet extremely tight deadlines How to Apply: All suitably qualified and Interested applicants should apply online at the link below. Opens the employer’s application page Apply Now →
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Education
bachelor degree Work Hours: 8