PS Consultant (Genesys Cloud)
AI summary
Genesys is hiring a Professional Services Consultant in Uganda to lead Genesys Cloud implementations, provide technical consultation, and support enterprise customers. The role requires 3 years of experience, product expertise across Genesys Cloud solutions, and the ability to deliver both Agile and Waterfall projects.
- Mid-level role requiring 3 years of experience
- Full-time position, 8 to 5 working hours
- Focus on Genesys Cloud product implementation and support
- Requires English language proficiency
- Applicant location restricted to Uganda
AI job guide
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AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, domesticThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest PS Consultant (Genesys Cloud) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Genesys and the role in Not specified.
- Add concrete examples related to sales, call_center, domestic, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Uganda; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- BrighterMonday Uganda
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this PS Consultant (Genesys Cloud) role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Genesys before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
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- PS Consultant (Genesys Cloud)
- Genesys
- Engineering & Technology
- Today
- New
- Rest of Uganda
- Full Time
- IT & Telecoms
- Confidential
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Experience
Level:
Mid level
Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant
Location:
Uganda
Job descriptions &
orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Job Summary
The position is integral to the on-going technical solution deployment and technical application support of professional services (PS) capabilities. This includes five key areas:
Demonstrates product expertise in most Genesys Cloud products
Provides top quality service engagements for large or strategic customers or other accounts serving as the lead technical advisor and/or engineer
Follows PS implementation standards
Assesses complex Genesys Cloud implementations to make appropriate recommendations to both Genesys and the customer
Initiates and suggests process improvements to Project Managers / Service Delivery Managers and other Management to increase efficiencies for delivery of Genesys Cloud solutions or support
Major Responsibilities/Activities
The Genesys Cloud consultant is responsible for delivering and supporting Genesys Cloud solutions for customers or Partners. This position is responsible for developing a high level of expertise across the majority of Genesys products. The consultant should be flexible to work on post-production support projects as well.
Technical Consultation
Works closely with Project Managers / Service Delivery Managers in successfully delivering implementation and support projects.
Delivers technical implementation activities post-sales for PS engagements as required for key customers and to load balance with the rest of the team
Follows PS implementation standards
Delivers post-GoLive production support activities and customer environment management (Operational Support Management/OSM)
Execution of project plan tasks associated with engagements
Test plan validation in close collaboration with Quality Assurance team
Regular communication of project status
Provides onsite/remote support for customer escalations as needed
Maintains on average of 70+% utilization for billable projects
Identifies engagement-related problem areas and solves the issues in a proactive manner
Assists the Customer Care organization in performing service call/maintenance activities as required
Provide technical training to internal or external resources as needed
Maintains friendly and professional attitude in stressful situations
Collaborate and consult directly with customers as an individual contributor in our Professional Services team.
Be prepared to operate on one or more projects at a time due to skill demand.
Flexible to support post-production (Operations Service Management) type projects
Own the troubleshooting of production solutions where necessary.
Operate within both Agile and Waterfall engineering methods.
Meet expectations of the Professional Services processes such as within-budget and quality deliverables, time and status reporting, mentoring, best practices, documentation, debriefs and training certification up-keep.
Administration
Maintains accurate and timely submission of timesheets, expense reports, and project-related forms
Maintains regular internal communications with project team, team lead, and manager.
Provides feedback and updates to internal process through internal documentation
Follows standard department processes.
Training
Continues to stay abreast of new Genesys product releases through internal training, shadowing experienced consultants, lab development, and industry standards training/certifications
Minimum
3+ years of related
Prior
with Genesys Cloud Implementation and/or Administration is mandatory
Prior
working on Genesys Digital Channel customer projects deploying Email, SMS, ChatBot, Social media channels will be a plus.
Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations.
Flexibility to work across different time zones specifically North America
Flexibility to take up a operational service management role (managing a customer environment), if there is business need
Technical Skills
Knowledge of HTTP requests, REST web services, and JSON
IP Telephony & Hardware: Genesys Cloud Edge, Audiocodes, Cisco Gateways, IP Telephones (Polycom, Cisco, etc.)
Cisco/Juniper/other network routing and switching devices is an added advantage.
Software: Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMWare ESXi, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)
Software Development
in Java and C#.NET, Python, PHP, web application development scripting, tools and methods is a BIG Plus
Operating Systems: Windows 200/2008/2012R2, XP, Vista, Windows 7
Knowledge on Amazon Web Services (AWS) is a bonus
Business Skills
Capable of working on or leading a team through a fast paced and complex project.
Excellent verbal and written business communication skills (English is a must), including escalation management and information presentation.
Prior
in working in a customer facing role
Knowledge of customer service processes.
Knowledge of Cloud change control processes.
Exercises good judgment
Strong follow-through, ownership & responsibility on tasks assigned.
Effective time management and maintains flexibility
Demonstrate flexibility to adjust working hours to match customer and team interactions
Working at Genesys
AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year
A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work
Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and
challenges and get notified when relevant opportunities become available.
Get notified about relevant opportunities.
Be the one building what's next - where AI,
and impact come together.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered
Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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Requirements
- Be the one building AI-powered experiences where they matter most.
- At Genesys, we help organizations create better customer experiences through AI-powered
- Bachelor’s degree in a Computer Engineering/Computer Science/Computer Technology/Telecommunication or related discipline or equivalent professional technical
Education
- support
- Time to recharge and give back –
Benefits
- include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families
- Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys
- Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
- What Happens After You Apply
- After you apply, here's what you can typically expect:
- Our Talent Acquisition team reviews your application with the hiring team
- A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team
- We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases
- After interviews are complete, our team will follow up with the final steps
- Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
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