Job in Uganda
Quality Excellence & Continuous Improvement Manager
DistrictNot specifiedCityNot specifiedContractFull TimePosted2026-08-15Close dateNot specifiedExperience5 yearsSourceBrighterMonday Uganda
quality managercontinuous improvementreliability engineeringlean six sigmaproduct qualitysenior levelfull timeugandaenergy utilitiesfield qualityquality managercontinuous improvement manager
AI summary
D.light India is hiring a Quality Excellence & Continuous Improvement Manager to drive quality improvement initiatives across its Africa business. The role focuses on product failure analysis, reliability improvement, and continuous improvement using Lean and Six Sigma methodologies. Based in Uganda, this is a full-time senior-level position requiring 5+ years of experience in quality or reliability engineering.
- Senior-level role focused on quality excellence across Africa markets
- Requires 5+ years of experience in quality or reliability engineering
- Full-time position with standard 8 to 5 working hours
- Bachelor's degree in engineering required; Master's is an added advantage
- Uses Lean, Six Sigma, and structured problem-solving methodologies
- Focus on reducing product return rates and improving customer satisfaction
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in quality manager, continuous improvement manager, senior managerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Quality Excellence & Continuous Improvement Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to D.light India and the role in Not specified.
- Add concrete examples related to quality manager, continuous improvement manager, senior manager, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Uganda; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- BrighterMonday Uganda
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Quality Excellence & Continuous Improvement Manager role in quality manager, continuous improvement manager?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research D.light India before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- D
- Quality Excellence & Continuous Improvement Manager
- D.light India
- Management & Business Development
- Yesterday
- New
- Full Time
- Energy & Utilities
- Confidential
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Experience
- Level:
- Senior level
- Length:
- 5 years
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Uganda
- Job descriptions &
- Improvement
- Identify quality issues impacting customer satisfaction and product adoption.
- Work closely with Customer Experience, Service Operations, and Commercial teams to reduce customer pain points.
- Lead initiatives aimed at reducing repeat failures, service visits, and warranty claims.
- Drive improvements in customer satisfaction and overall product ownership experience.
- Cross-Functional Collaboration
- Act as the focal point for quality improvement initiatives across Africa.
- Coordinate with:
- Product Management
- Product Quality Teams
- Engineering
- Service Operations
- Supply Chain
- Suppliers
- Contract Manufacturers
- Ensure timely implementation and closure of improvement actions.
- Data Analytics & Performance Management
- Develop and maintain quality dashboards and performance reports.
- Analyze trends related to:
- Product Returns
- Warranty Claims
- Customer Complaints
- Service Center Defects
- Repeat Failures
- Product Reliability
- Present actionable insights and recommendations to leadership teams.
- Qualifications
- >5 years of
- in:
- Quality Engineering
- Reliability Engineering
- Product Quality
- Customer Quality
- Continuous Improvement
- Field Quality
- in Consumer Electronics, Solar Products, Energy Storage Systems, Inverters, Batteries, Home Appliances, Telecommunications Equipment, or related industries.
- Technical Competencies
- Strong Understanding Of
- Lithium-ion and LFP Battery Technologies
- Battery Management Systems (BMS)
- Solar Home Systems
- Inverters and Power Electronics
- PCB Assemblies (PCBA)
- Consumer Electronics Products
- Product Reliability Engineering
- Failure Analysis Techniques
- Customer Quality Management
- Quality Tools
- 8D,5 Why,Fishbone Analysis,FMEA,Fault Tree Analysis,Pareto Analysis,Six Sigma,CAPA and Statistical Analysis
- Key Performance Indicators (KPIs)
- Reduction in Warranty Claims
- Reduction in Product Return Rate
- Reduction in Repeat Failure Rate
- Improvement in Customer Satisfaction Metrics
- Improvement in Product Reliability Performance
- CAPA Effectiveness and Closure Rate
- Cost of Poor Quality (COPQ) Reduction
- Number and Impact of Continuous Improvement Projects Delivered
Requirements
The role holder will drive quality improvement initiatives across d.light's Africa business by identifying, analyzing, and eliminating product and process-related issues that impact customer experience, reliability, and operational performance.
This role will lead deep-dive investigations into product failures, warranty returns, field defects, and customer complaints, working closely with Product Quality, Engineering, Service Operations, Manufacturing Partners, Suppliers, and Regional Teams to implement sustainable corrective and preventive actions.
The primary objective of the role is to improve product reliability, reduce return rates, enhance customer satisfaction, and establish a culture of continuous improvement through data-driven decision-making and structured problem-solving.
Key
Responsibilities
- Quality Excellence & Continuous Improvement
- Lead quality excellence initiatives across products, service operations, supply chain, and partner networks.
- Identify systemic quality issues and drive sustainable improvement actions.
- Establish and monitor quality improvement roadmaps.
- Drive continuous improvement projects using Lean, Six Sigma, and structured problem-solving methodologies.
- Promote best practices and lessons learned across regions and functions.
- Product Failure Analysis & Root Cause Investigation
- Lead detailed investigations of product failures observed in the field.
- Analyze warranty returns, customer complaints, service center findings, and reliability data.
- Validate effectiveness of corrective and preventive actions.
- Perform deep-dive failure analysis to identify root causes and failure mechanisms.
- Coordinate technical reviews and corrective actions with Engineering, Product Management, Quality, Suppliers, and Manufacturing Partners.
- Product Reliability Improvement
- Monitor product reliability performance across Africa markets.
- Identify recurring product issues and reliability risks.
- Support reliability validation and verification activities.
- Drive initiatives to improve durability, robustness, and overall product performance.
- Provide technical recommendations based on field learning and failure analysis.
- Customer
Education
- Bachelor's Degree in Electronics Engineering, Electrical Engineering, Mechatronics, Mechanical Engineering, Industrial Engineering, or a related discipline.
- A Master's Degree is an added advantage.
Benefits
- What We Offer
- Competitive Remuneration
- Medical Cover
- Pension
- <
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- Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
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Source and provenanceSource: BrighterMonday Uganda. Last checked: 2026-08-17.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.