Recovery Agent
AI summary
Tugende is hiring a Recovery Agent in Kampala, Uganda, to manage a portfolio of overdue accounts, negotiate payment plans, facilitate asset recovery, and support legal proceedings. The role requires strong communication, negotiation, and organisational skills, with a focus on balancing effective debt recovery with positive customer relationships.
- Manage overdue accounts and negotiate realistic repayment plans with customers.
- Facilitate asset recovery, impoundment, and real-time inventory tracking.
- Support court and legal proceedings, including attending hearings.
- Diploma or above with at least 1 year of debt recovery or credit control experience preferred.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in internship, technology, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Contract contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Recovery Agent evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Tugende and the role in Not specified.
- Add concrete examples related to internship, technology, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Fuzu Uganda; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Fuzu Uganda
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Recovery Agent role in internship, technology?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Tugende before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Kampala
•
Uganda
Contract Type
Description
The Recovery Agent, you will be responsible for managing a diverse range of debt recovery cases, ensuring that outstanding debts are collected in a timely and efficient manner. You will work closely with clients to negotiate payment plans and resolve any disputes while adhering to industry regulations and company policies and liaising with the head office recovery team. Your role is critical in maintaining positive customer relationships while achieving Tugende’s financial goals.
Key Duties and
Responsibilities
- Portfolio & Debt Recovery
- : Manage an assigned portfolio of overdue accounts and ensure outstanding payments are recovered in a timely, professional, and effective manner.
- Demand & Recovery Actions:
- Issue demand notices, follow up on overdue accounts, and take appropriate recovery action in line with Tugende’s policies and procedures.
- Asset Recovery
- : Facilitate the recovery and impoundment of assigned assets, ensuring all recovered assets are properly recorded, booked into branch inventory, and tracked in real time.
- Payment Plans & Negotiations
- : Engage customers to agree on realistic repayment arrangements, monitor adherence to payment plans, and take appropriate action where commitments are not met.
- Customer Engagement & Complaints:
- Handle customer engagements, complaints, and disputes professionally while balancing effective recovery with positive customer relationships.
- Case Management & Documentation:
- Maintain accurate and timely records of all customer communications, recovery activities, negotiations, and case developments in the CRM and approved systems.
- Escalation & Collaboration:
- Work closely with Branch Teams, Head Office Recovery, Legal, and other internal or external stakeholders to facilitate recovery actions, escalations, and resolution of complex cases.
- Portfolio Review & Recommendations
- : Review customer payment history and recovery progress and make recommendations on unproductive leases or termination in line with Tugende’s policies and guidelines.
- Reporting
- : Provide timely and accurate updates and reports on recovery cases, payment commitments, asset recovery, and overall portfolio performance.
- Legal & Court Support
- : Support court and legal proceedings when required, including attending hearings and providing relevant documentation or clerical support as directed by the supervisor or appointed legal counsel.
- Qualifications, Skills and
Experience
- Diploma and above
- 1 year of
- in debt recovery, credit control, or a similar role is
Preferred Qualifications
- Excellent communication and negotiation skills
- Knowledge of relevant debt recovery legislation and best practices.
- Strong communication skills, both written and verbal, with the ability to negotiate effectively.
- Excellent organisational skills and attention to detail.
- Ability to handle sensitive situations with tact and professionalism.
- Proficient in using MS Office or similar software.
- Ability to work under pressure and meet targets.
- Tags
- Accounting, finance, banking, insurance
- Financial Services
- Entry and Basic-level
- Uganda
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