Regional Service Engineer
AI summary
Jaza Energy, a solar start-up powering Sub-Saharan Africa, is hiring a Regional Service Engineer to own technical operations across an assigned region in Uganda. The role focuses on hub uptime, pack health, fault resolution, and coordinating Field Service Engineers. Success is measured through 99.9% energy uptime, 98% pack health, and 95% charger health KPIs.
- Own regional hub uptime and pack health performance
- Coordinate and coach Field Service Engineers in the region
- Solar energy start-up expanding access in Sub-Saharan Africa
- KPIs include 99.9% energy uptime and 98% pack health
AI job guide
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AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in driver, factory, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Regional Service Engineer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Jaza Energy and the role in Not specified.
- Add concrete examples related to driver, factory, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Fuzu Uganda; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Fuzu Uganda
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Regional Service Engineer role in driver, factory?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Jaza Energy before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Jinja
•
Uganda
Contract Type
Description
Company Overview:
Jaza is a solar energy start-up, working to power Sub-Saharan Africa, where there are over 600,000,000 people living without electricity.
Jaza believes that a mix of people, technology and capital can connect Jaza’s market to the future of how people live and work around the world.
The company builds solar-powered shops, called hubs, which are used to charge batteries customers use to power their homes. A single hub serves hundreds of households. The company employs women from each Jaza community to run the service, empowering the Jaza team to become leaders, entrepreneurs and drivers of economic growth within their communities.
For more information on what we are building, check out
www.jazaenergy.com
Position Overview:
The Regional Service Engineer owns technical operations performance within the assigned region and is responsible for ensuring high hub uptime, strong pack health, rapid fault resolution, and adherence to operational standards.
The RSE acts as the first level of technical leadership within the region, coordinating Field Service Engineers (FSEs), supporting preventive maintenance activities, and ensuring operational issues are proactively identified and resolved before they impact customers.
Success in this role is measured through uptime performance, pack availability, preventive maintenance execution, and operational reliability across the assigned hubs.
Accountabilities
Own and maintain regional hub uptime targets through proactive monitoring and intervention
Ensure high pack health and charging availability across all hubs in the region
Drive rapid fault resolution and minimize downtime
Ensure compliance with SOPs, HSE requirements, and quality standards
Support hub upgrades, commissioning activities, and operational scaling initiatives.
The Regional Service Engineer
Responsibilities
- include, but are not limited to, the following:Hub Monitoring & Uptime Management (30%)
- Monitor hub energy performance and charging availability across assigned locations
- Identify and escalate hubs approaching overcapacity thresholds (>80%)
- Proactively prevent downtime through monitoring, troubleshooting, and intervention planning
- Monitor swap trends, PV performance, and charging throughput across all hubs
- Ensure hub connectivity and controller communication are functioning properly
- Track and improve pack availability across assigned regions
- Troubleshooting & Preventive Maintenance (30%)Diagnose and resolve technical faults affecting:
- Smart chargers
- HC3 systems
- Battery packs
- BESS
- PV systems
- Conduct scheduled preventive maintenance activities on all energy systems
- Perform on-site troubleshooting and repairs requiring physical intervention
- Support root cause analysis for recurring technical issues
- Maintain accurate maintenance and repair records
- Team Coordination & Leadership (20%)
- Coordinate and support Field Service Engineers (FSEs) within assigned regions
- Conduct technical coaching and field guidance for FSEs and interns
- Support adherence to SOPs, HSE standards, and operational procedures
- Participate in weekly operational planning and review meetings
- Conduct regular 1-on-1 engagements with FSEs and technical interns
- Reporting & Escalation Management (10%)
- Document, track, and escalate technical issues appropriately
- Provide daily updates on hubs experiencing technical issues
- Submit weekly reports on regional hub health and operational performance
- Generate monthly regional technical status reports using DDD structure
- Track hubs requiring upgrades, waitlisting, or capacity intervention
- Inventory & Asset Management (10%)
- Support tracking and accountability of technical inventory
- Ensure availability of required operational tools and materials
- Key Performance Indicators (KPIs)
- 99.9% Energy Uptime
- 98% Pack Health - which means that no more than 2% of packs should be in a defective state at any point in time.
- 95% Charger Health
- Key Working Relationships
- The Regional Service Engineer will work closely with:
- Regional Coordinator
- Regional Tech Operations Lead
- In-Country Quality Lead
- Field Service Engineers (FSEs)
- Commissioning Engineers
- Product & Engineering Teams
- Supply Chain & Warehouse Teams
- Hub Managers / Jaza Stars
- QualificationsEducational Background
- Bachelor’s degree in Electrical Engineering, Renewable Energy, Electronics, or related technical discipline.
- The ideal candidate should have an
- ERA Class Z Permit.
- Technical Proficiency
- 5 years of
Experience
- in troubleshooting and maintaining electrical or renewable energy systems
- working with:
- Battery systems
- Solar PV systems
- Power electronics
- Charging infrastructure
- Hands-On
- Proven
- managing technical operations and uptime in field environments
- with preventive maintenance and field troubleshooting
- Data-Driven Mindset
- Strong analytical and reporting capability
- Ability to interpret operational trends and performance data
- Problem-Solving Skills
- Ability to diagnose complex technical issues and implement timely solutions
- Strong root cause analysis capability
- Communication Skills
- Strong verbal and written communication skills
- Ability to coordinate across field teams and stakeholders
- Leadership & Initiative
- Self-motivated with strong ownership mindset
- Ability to coach and guide field teams effectively
- Why You Should Apply
- Be part of the most exciting growth phase of a company. We’ve proven our model and are focused on expansion. This position entails high impact, visibility, and opportunities to advance quickly.
- Work with great teammates in an international environment. Our team is spread across Canada, China, Tanzania, and Nigeria.
- Gain hands-on business building experience. Although we are a startup, we don’t expect you to just figure it out on your own. You’ll be given lots of responsibility but also lots of support to help you succeed.
- Tags
- Electrical engineering
- Energy, utilities, environment
- Mid-level
- Uganda
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