Senior Analyst - Distribution & Channels
AI summary
MTN Group is hiring a Senior Analyst – Distribution & Channels in Kampala, Uganda. The role focuses on channel performance reporting, agent liquidity analysis, and distribution insights across Mobile Money and related channels. Candidates need a bachelor’s degree in a relevant field and 3–5 years of experience in Mobile Money, Fintech, Telecom, or distribution operations.
- Mid-level role with 3–5 years’ experience required
- Focus on Mobile Money, channel performance, and liquidity analysis
- Full-time position based in Kampala, Uganda
- Bachelor’s degree in Commerce, Business Administration, Economics, IT or related field required
- Experience with dealers, super agents, banks, and distribution partners preferred
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AI salary guide
Source salary availableThe source lists Confidential. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Senior Analyst - Distribution & Channels evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to MTN Group and the role in Not specified.
- Add concrete examples related to sales, call_center, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Uganda; avoid sending documents to unofficial contacts or copied links.
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- Original source link available
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- Deadline not specified
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Interview preparation
- What experience makes you a strong fit for this Senior Analyst - Distribution & Channels role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research MTN Group before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- M
- Senior Analyst - Distribution & Channels
- MTN Group
- Management & Business Development
- Today
- New
- Kampala
- Full Time
- IT & Telecoms
- Confidential
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Experience
Level:
Mid level
Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant
Location:
Uganda
Job descriptions &
At least 3–5 years’ relevant
in Mobile Money, Fintech, Telecom, FMCG distribution, business intelligence, channel operations, data analytics or commercial reporting.
Demonstrated
in channel performance reporting, agent operations, liquidity management, partner management, sales operations or distribution performance analysis.
working with regional teams, Dealers, Super Agents, Banks, CDPs, Distributor Rebalancers , Agents, Merchants or other distribution partners.
preparing management reports, dashboards, action trackers, executive updates and performance insights for commercial leadership.
Strong working knowledge of Mobile Money operations, agent lifecycle management, KYC, compliance expectations, rebalancing channels, field execution and customer service delivery.
Main Job Functions:
Develop and maintain daily, weekly, monthly and ad hoc reports covering channel performance, including cash-in, cash-out, P2P, rebalancing, agent activity, agent commissions, agent mapping, Rebalancing partners performance, and liquidity availability.
Provide analytical support to the Senior Manager – Distribution & Channels on agent liquidity insights, channel performance, market execution, partner performance and operational decision-making.
Analyze agent performance by classification, territory, region, cohort, transaction value, transaction volume, commission earnings, activity levels and liquidity support intensity, and recommend actions to grow active agents and protect high-value agents.
Track and report performance of liquidity channels including Dealers, Super Agents, Trust Banks, Distributor Rebalancers and other rebalancing partners to ensure agents have reliable access to float and cash.
Support liquidity gap analysis at national, regional, territory, route and site level, including identification of underserved trading centres, distributor rebalancers coverage gaps, cash liquidation constraints, agent float shortages and opportunities for additional rebalancing partners.
Monitor the execution, performance and progress of Super Agent and rebalancing initiatives, including agent mapping, working capital availability, route coverage, distributor rebalancers productivity, frequency of rebalancing, unique agents served, value supplied, off-peak support and SLA adherence.
Prepare structured insights and management reports highlighting operational risks, liquidity constraints, partner performance gaps, agent pain points, customer impact and recommended corrective actions.
Work closely with MoMo Business Intelligence to automate dashboards, standardize reporting definitions, improve data quality and ensure timely delivery of Distribution & Channels reports to leadership and regional teams.
Support field teams with actionable data for daily execution, including regional performance packs, agent cohort watchlists, Top 20% agent support lists, low-performing agent recovery lists and priority liquidity intervention areas.
Track Agent Quality Management performance against agreed KPIs, including agents engaged, agents mapped, new agents trained, agent activity growth, MoMo App acquisition support, KYC follow-up, market storming and issue closure.
Support agent onboarding and regularization by tracking onboarding pipeline, KYC status, training completion, agent mapping to rebalancing channels, pending approvals and compliance-related exceptions.
Review transaction trends to identify unusual behaviours, possible gaming, fraud indicators, ecosystem manipulation, commission abuse, process loopholes and operational control weaknesses, and escalate for investigation where required.
Ensure timely resolution and tracking of queries from agents, Dealers, Super Agents, AQM teams, regional teams and partners, including issues related to liquidity, rebalancing, reporting, commissions, onboarding, KYC, tools of trade and system access.
Empower customer-facing and field teams with accurate reports, process guidance, escalation channels and insights required for first-line query resolution and improved trade execution.
Support business modelling for new initiatives, including liquidity projects, Super Agent expansion, agent segmentation, commission frameworks, incentive schemes, digital tools, route-to-market changes and partner performance models.
Coordinate periodic partner performance reviews by preparing scorecards for Dealers, Super Agents, Banks and other rebalancing partners, covering delivery against targets, service availability, agent reach, cash and float supply, compliance and issue closure.
Track adoption and usage of digital distribution tools, rebalancer applications, reporting portals and operational dashboards to reduce manual processes and improve scalability of distribution operations.
Consolidate feedback from trade visits, regional reports, AQM updates, partner engagements and field escalations into clear action trackers with owners, timelines, status and management escalation points.
Support preparation of executive updates, EXCO papers, war-room reports, strategy presentations, business cases and performance reviews for Distribution & Channels initiatives.
Carry out any other duties assigned by the Senior Manager – Distribution & Channels in line with the needs of MoMo Commercial and the distribution ecosystem.
Ensure timely commission payment to all supporting partners and distribution teams through providing timely performance analysis, following up with different concerned departments to ensure timely payment.
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Requirements
Qualifications
Education
- Bachelor’s degree in Commerce, Business Administration, Economics, Statistics, Finance, Information Technology, Business Computing, Data Analytics or any other relevant field.
- Relevant practical training in digital distribution, business intelligence, data analytics, channel management, financial services operations or mobile money distribution will be an added advantage.
- Professional certification or practical exposure in reporting automation, data visualization, project management or process improvement will be an added advantage.