Senior IT & Process Officer
AI summary
Watu Credit is hiring a Senior IT & Process Officer to provide reliable IT support, maintain network and hardware infrastructure, strengthen security, and support business process improvements. The role is based at Head Office in Kampala with 50% field activity and requires 4+ years of progressive IT experience.
- Mid-level role requiring 4+ years of IT support, systems, and network administration experience
- Duty station is Head Office in Kampala with 50% field activity
- Requires strong networking, Windows Server, Active Directory, and Google Workspace skills
- Confidential employer listed via BrighterMonday Uganda
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required4+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Senior IT & Process Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Watu Credit and the role in Not specified.
- Add concrete examples related to security, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Uganda; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- BrighterMonday Uganda
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Senior IT & Process Officer role in security, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Watu Credit before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
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Original source description
- W
- Senior IT & Process Officer
- Watu Credit
- Management & Business Development
- Today
- New
- Kampala
- Full Time
- IT & Telecoms
- Confidential
- Share link
- Share on WhatsApp
- Share on LinkedIn
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- Share via SMS
Experience
- Level:
- Mid level
- Length:
- 4 years
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Uganda
- Job descriptions &
- in IT support, systems administration, and network administration
- Technical & Functional Skills
- Strong knowledge of TCP/IP, DNS, DHCP, firewalls, VPNs, and network troubleshooting
- Hands-on
- with Windows Server, Active Directory, Linux, and macOS
- Skilled in hardware installation, maintenance, repair, cabling, and troubleshooting, including laptops, printers, CCTV, and network equipment
- managing user accounts, permissions, access controls, and IT security
- Knowledge of ITIL, help desk support, incident management, and IT standards
- supporting system upgrades, deployments, and IT projects
- Proficient in Google Workspace (Docs, Sheets, Slides, Drive) for reporting, analytics, and process improvement
- Knowledge of data and software security best practices
- with Google Data Studio/Looker Studio is an added advantage
- Strong problem-solving, communication, leadership, and teamwork skills
- Relevant IT certifications (ITIL, CompTIA, Microsoft, or Cisco) are an added advantage
- Behavioral skills:
- Excellent communication skills – speech, presentation, and written communication
- High attention to detail and internal quality control, good organizational skills
- Strong interpersonal skills and ability to work harmoniously in an organization with diverse business operations
- People & Leadership Skills
- Must adhere to the company code of conduct
- Embraces, leads, and embeds change
- Must actively demonstrate the values of Watu
- Must lead, attend, and participate in team meetings
- Motivates, coaches, and develops others
- Clear Communication and active listening skills
- Strong Ethics and Standards
- How to Apply;
- Interested and qualified candidates are invited to submit their updated CVs via the link below.
- https://watu.applytojob.com/apply/zF8QFFuAem/Senior-IT-Process-Officer
- Deadline:
- Monday, 17th August 2026
- .
- Please note that only shortlisted candidates will be contacted. Any attempt to influence the recruitment process will lead to automatic disqualification. Watu Credit Uganda is an equal opportunity employer, and female candidates are strongly encouraged to apply.
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Requirements
WE ARE HIRING!!!!
JOIN OUR TEAM
We are seeking a highly skilled and solutions-oriented
Senior IT & Process Support Officer
to join our team. The ideal candidate will provide reliable IT support, maintain network and hardware infrastructure, strengthen user and system security, and support the continuous improvement of business processes.
Position Summary
JOB TITTLE;
SENIOR IT & PROCESS OFFICER
DEPARTMENT;
IT
REPORTS TO;
IT SUPPORT LEAD
DUTY STATION;
HEAD OFFICE – KAMPALA UGANDA however 50% field activity
Role Summary;
As a Senior IT Support Officer, you will provide reliable IT support to the Head Office and branches in line with the organization’s IT policies and standards. The role is responsible for resolving escalated technical issues, administering systems and software, supporting network infrastructure, and overseeing hardware setup and maintenance. You will also contribute to IT projects and process improvements, ensuring secure, efficient, and uninterrupted business operations.
Roles and Responsibilities;
Responsible for supporting computer systems. Troubleshooting problems, configuring hardware and software, implementing, and adapting new tools and setups
Provide support to the existing LAN/WAN network environment and implement new elements to it, such as routers, switches, and wireless infrastructure
Administer the helpdesk system and ensure that tickets are properly assigned, generate weekly and monthly reports from the helpdesk for departmental assessment
Completing system installs and upgrades. Installing new systems and implementing upgrades as needed. Conducting consistent analyses of a company’s computer systems to determine if existing components meet the company’s needs and perform upgrades or updates as needed
Timely preparing HW and SW for company's employees
Keeping track with our IT asset inventory, conducting IT item orders and keeping stock
Technical support and maintenance of the office equipment - such as printers, scanners, and peripherals
Setting up call center accounts and softphones, following up with structure, integration and troubleshooting in the company’s call center system solution
Installing, troubleshooting and supporting any other apps or programs which might be implemented in the future to any of the company’s departments (supporting officers in front and back ends)
Working hand in hand with IT Admin to cover and commence efficient IT support operations within the company
Prepare internal reports
MINIMUM JOB
Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field
4+ years of progressive