Senior IT & Process Officer
AI summary
WATU Credit is hiring a Senior IT & Process Officer to be based in Kampala, Uganda. The role involves providing IT support to head office and branches, administering systems and networks, managing helpdesk tickets, supporting hardware and software, and contributing to IT projects and process improvements. Applications close on 17 Aug.
- Role based in Kampala with head office and branch IT support
- Deadline: 17 Aug
- Requires 4+ years of IT support and systems administration experience
- Covers networks, helpdesk, hardware, and IT projects
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required4+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, security, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Senior IT & Process Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to WATU Credit and the role in Not specified.
- Add concrete examples related to sales, security, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Ugandan Jobline; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Ugandan Jobline
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Senior IT & Process Officer role in sales, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research WATU Credit before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
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Original source description
Home
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Banking Jobs in Uganda
Senior IT & Process Officer Jobs – WATU Credit
WATU Credit
Posted
10 hours ago
Closes 17 Aug
☆
Job Title:
Senior IT & Process Officer
Organisation:
WATU Credit
Duty Station:
Kampala, Uganda
About Organisation:
WATU Credit Limited is a focus driven, customer-centric company that believes everyone deserves the opportunity to be an entrepreneur and achieve their ambitious goals in life. As Africa’s fastest-growing Asset Finance Company, we see the continent’s bright and prosperous future and want to be part of making it a reality.
Job
Summary
As a Senior IT Support Officer, you will provide reliable IT support to the Head Office and branches in line with the organization’s IT policies and standards. The role is responsible for resolving escalated technical issues, administering systems and software, supporting network infrastructure, and overseeing hardware setup and maintenance. You will also contribute to IT projects and process improvements, ensuring secure, efficient, and uninterrupted business operations.
Key Duties and
Responsibilities
- Responsible for supporting computer systems. Troubleshooting problems, configuring hardware and software, implementing, and adapting new tools and setups
- Provide support to the existing LAN/WAN network environment and implement new elements to it, such as routers, switches, and wireless infrastructure
- Administer the helpdesk system and ensure that tickets are properly assigned, generate weekly and monthly reports from the helpdesk for departmental assessment
Requirements
- Completing system installs and upgrades. Installing new systems and implementing upgrades as needed. Conducting consistent analyses of a company’s computer systems to determine if existing components meet the company’s needs and perform upgrades or updates as needed
- Timely preparing HW and SW for company’s employees
- Keeping track with our IT asset inventory, conducting IT item orders and keeping stock
- Technical support and maintenance of the office equipment – such as printers, scanners, and peripherals
- Setting up call center accounts and softphones, following up with structure, integration and troubleshooting in the company’s call center system solution
- Installing, troubleshooting and supporting any other apps or programs which might be implemented in the future to any of the company’s departments (supporting officers in front and back ends)
- Working hand in hand with IT Admin to cover and commence efficient IT support operations within the company
- Prepare internal reports
- Qualifications, Skills and
Experience
Deadline: Monday, 17th August 2026
- Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field
- 4+ years of progressive
- in IT support, systems administration, and network administration
- Technical & Functional Skills
- Strong knowledge of TCP/IP, DNS, DHCP, firewalls, VPNs, and network troubleshooting
- Hands-on
- with Windows Server, Active Directory, Linux, and macOS
- Skilled in hardware installation, maintenance, repair, cabling, and troubleshooting, including laptops, printers, CCTV, and network equipment
- managing user accounts, permissions, access controls, and IT security
- Knowledge of ITIL, help desk support, incident management, and IT standards
- supporting system upgrades, deployments, and IT projects
- Proficient in Google Workspace (Docs, Sheets, Slides, Drive) for reporting, analytics, and process improvement
- Knowledge of data and software security best practices
- with Google Data Studio/Looker Studio is an added advantage
- Strong problem-solving, communication, leadership, and teamwork skills
- Relevant IT certifications (ITIL, CompTIA, Microsoft, or Cisco) are an added advantage
- Behavioral skills:
- Excellent communication skills – speech, presentation, and written communication
- High attention to detail and internal quality control, good organizational skills
- Strong interpersonal skills and ability to work harmoniously in an organization with diverse business operations
- People & Leadership Skills
- Must adhere to the company code of conduct
- Embraces, leads, and embeds change
- Must actively demonstrate the values of Watu
- Must lead, attend, and participate in team meetings
- Motivates, coaches, and develops others
- Clear Communication and active listening skills
- Strong Ethics and Standards
- How to Apply:
- All suitably qualified and Interested applicants should apply online at the link below.
- Opens the employer’s application page
- Apply Now →
- NB: Only shortlisted candidates will be contacted.
- For more of the latest jobs, please visit
- https://www.theugandanjobline.com
- or find us on our facebook page
- https://www.facebook.com/UgandanJobline
- Level of
- in Months: 48
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