Senior Manager – Hotel Operations
AI summary
KRM Hotel in Kampala seeks a Senior Manager – Hotel Operations to oversee daily operations, ensure guest satisfaction, and drive efficiency. Requires 8-10 years hospitality management experience and a Bachelor's in Hospitality or related field.
- Oversee all hotel departments including front office, housekeeping, F&B, maintenance, and security.
- Minimum 8-10 years progressive experience in hotel management required.
- Full-time position with flexible hours in Kampala, Uganda.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required8+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, hospitality, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Senior Manager – Hotel Operations evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to BrighterMonday Uganda and the role in Not specified.
- Add concrete examples related to security, hospitality, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Uganda; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- BrighterMonday Uganda
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Senior Manager – Hotel Operations role in security, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research BrighterMonday Uganda before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Find a Job + + + + Search Senior Manager – Hotel Operations KRM Hotel and Managment Ltd Management & Business Development 1 month ago Easy apply Kampala Full Time Hospitality & Hotel Confidential Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary KRM Hotel is seeking an experienced and results-oriented Senior Manager – Hotel Operations to oversee day-to-day operations and ensure exceptional guest experiences. Reporting directly to the General Manager, the Senior Manager will be responsible for coordinating all operational departments, driving service excellence, ensuring operational efficiency, and maintaining high standards of hospitality across the hotel. Min Qualification: Bachelors
Experience
Location: Uganda Job descriptions &
Level: Senior level
Length: 8 years Language Requirement: English Working Hours: Full Time - Flexible Hours Applicant
Minimum of 8-10 years progressive
in hotel management or hospitality operations. Proven
managing multiple hotel departments within a reputable hotel. Previous supervisory or senior management
is required. Technical Knowledge Strong knowledge of Hotel Management Systems (HMS). Proficiency in hotel reservation software and property management systems. Good understanding of hospitality industry standards, policies, and best practices. Knowledge of budgeting, operational planning, and revenue management principles. Familiarity with health, safety, and regulatory compliance
Requirements
Location: KRM Hotel Reports To : General Manager Employment Type : Full-Time Job Summary KRM Hotel is seeking an experienced and results-oriented Senior Manager – Hotel Operations to oversee day-to-day operations and ensure exceptional guest experiences. Reporting directly to the General Manager, the Senior Manager will be responsible for coordinating all operational departments, driving service excellence, ensuring operational efficiency, and maintaining high standards of hospitality across the hotel. The ideal candidate will possess strong leadership skills, extensive hospitality management experience, and a proven ability to manage hotel operations while achieving business objectives. Key
within the hospitality industry. Skills and Competencies Strong leadership and people management skills. Excellent communication and interpersonal skills. Exceptional customer service orientation. Strong organizational and problem-solving abilities. Ability to work under pressure and make sound decisions. Financial and commercial awareness. High level of integrity, professionalism, and accountability. Strong analytical and reporting skills. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint). Directly Supervises: Front Office Manager Housekeeping Supervisor Food & Beverage Manager Maintenance Supervisor Security Supervisor Other operational staff as assigned Compensation &
Responsibilities
Oversee the daily operations of all hotel departments, including front Office, housekeeping, Food & Beverage, maintenance, and security Ensure exceptional guest service and maintain high levels of customer satisfaction. Supervise departmental managers and ensure efficient coordination across all operational units. Monitor hotel occupancy, reservations, and revenue performance to maximize profitability. Ensure compliance with hotel policies, health and safety regulations, and hospitality industry standards. Develop and implement operational procedures to improve efficiency and service delivery. Manage budgets, control operational costs, and optimize resource utilization. Resolve guest complaints promptly and professionally. Monitor staff performance, provide coaching, and support employee development. Coordinate with the General Manager in implementing strategic business plans and achieving operational targets. Prepare operational reports and provide recommendations for continuous improvement. Ensure the hotel maintains high standards of cleanliness, maintenance, and security. Oversee inventory management and procurement of operational supplies where necessary. Qualifications Bachelor's Degree in Hospitality Management, Hotel Management, or a related field. Professional certifications in hospitality management will be an added advantage.
Benefits
Salary: Negotiable, based on qualifications and experience. If you meet the above requirements, you're encouraged to apply. Required: Nationals and Non-Nationals, preferably Kenyans About KRM Hotel KRM Hotel is committed to delivering exceptional hospitality experiences through outstanding customer service, operational excellence, and a culture of professionalism. We are looking for a dedicated Senior Manager who will contribute to the continued success and growth of our hotel operations. How to Apply: All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section Log In and Apply Important safety tips Do not make any payment without confirming with the BrighterMonday Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? Keep me logged in Log in Don't have an account? Sign Up to Apply Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Activate Notifications Stay productive - get the latest updates on Jobs & News Activate Deactivate Notifications Stop receiving the latest updates on Jobs & News Deactivate This action will pause all job alerts. Are you sure? Cancel Proceed Similar jobs Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago View More Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox. v2.homepage.newsletter_signup.choose_type Jobseeker Employer Email address * We care about the protection of your data. Read our Notify Me We care about the protection of your data. Read our privacy policy .