Senior Specialist – VAS Operations Jobs – MTN Uganda
AI summary
MTN Uganda seeks a Senior Specialist for VAS Operations in Kampala to ensure fault-free operation of VAS platforms (SMSC, USSD), drive revenue growth, and meet system KPIs. The role involves second-level fault escalation, troubleshooting, product configuration, audits, and change management. Candidates need a relevant degree, at least 5 years’ experience, and 3+ years in telecom VAS operations.
- Second-level escalation and troubleshooting for VAS platforms (SMSC, USSD).
- Requires 5+ years experience and at least 3 years in telecom VAS operations.
- Based in Kampala, Uganda; apply online by 5 August 2026.
- Bachelor's degree in Electrical/Telecom Engineering, CS or equivalent needed.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, no_experienceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Senior Specialist – VAS Operations Jobs – MTN Uganda evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Ugandan Jobline and the role in Not specified.
- Add concrete examples related to call_center, internship, no_experience, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Ugandan Jobline; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Ugandan Jobline
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Senior Specialist – VAS Operations Jobs – MTN Uganda role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Ugandan Jobline before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Job Title: Senior Specialist – VAS Operations Organisation: MTN Uganda Duty Station: Kampala, Uganda About Organisation: MTN Uganda is a subsidiary of MTN Group, a multinational Telco operating in Africa and Middle East, with over 280milllion subscribers, making it the largest in Africa. Job
Summary: To ensure the Fault Free Operation of the Platforms Supporting MTN Uganda Value Added Services and thus driving Revenue Growth. To ensure IN&VAS systems operations KPI-s meet MTN business requirement – availability, reliability, customer complaint resolution. Key Duties and
Home › Jobs › Engineering Jobs in Uganda Senior Specialist – VAS Operations Jobs – MTN Uganda MTN Uganda Posted 2 days ago Closes 5 Aug ☆
Responsibilities
The individual will act as a Second-level escalation point for faults on VAS platforms (SMSC, USSD). Act as a project resource in service upgrades on the VAS platforms (SMSC, USSD), working hand in hand with the Senior Engineers, Planning team and Project Management team. Troubleshoot and resolve faults related to SMS and USSD. Product configuration of new USSD products (USSD Codes, associated URLs) for new and existing partners. Participate in fault resolution on failures affecting Mobile Money as USSD and SMS are an essential part of the Mobile Money ecosystem The individual will participate in internal and external audits on the VAS platforms to ensure compliance with set-out audit requirements. The individual will participate in creation of change requests for changes on the VAS nodes and presenting these to Change Management Board for Approval. Operation and maintenance of other ancillary VAS nodes in the VAS ecosystem (CRBT,MCA…etc) Qualifications, Skills and
Experience
Deadline: 5 th August 2026 NB: Only shortlisted candidates will be contacted. For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline Level of
First degree in preferably Electrical Engineering, Telecom Engineering, Computer Science or equivalent Master’s degree in a relevant discipline will be an added advantage. Minimum 5 years’
in the area of specialization Atleast 3 years of work
in the Telecom Industry – within a Medium to Large Telco Atleast 3 year of
in VAS platforms (planning /Operations) – SMSC, USSD, MCA, Voicemail, MSDP Skills / physical competencies: Results orientation Committed to making a difference. Credibility Building collaborative relationships Engaged management. Development & empowering Influencing, Leadership, Power Excellent interpersonal skills Excellent report writing Can-do attitude How to Apply: All suitably qualified and Interested applicants should apply online at the link below. Opens the employer’s application page Apply Now →
in Months: 60 Related Jobs Software Developer Intern (3 No
Jobs) – Graduate Innovation ThinkTank Fresh Graduate Jobs in Uganda, Information Technology (IT) and Data Jobs in Uganda Front-End Developer Jobs – Tricsoft Technologies Information Technology (IT) and Data Jobs in Uganda UN Jobs – Procurement Officer – United Nations Department of Operational Support Business Administration Jobs in Uganda, Engineering Jobs in Uganda Manager – Key Accounts – FMCG Jobs – MTN Uganda Business Administration Jobs in Uganda, Engineering Jobs in Uganda MEAL Officer Jobs – International Rescue Committee Information Technology (IT) and Data Jobs in Uganda, Monitoring and Evaluation Jobs in Uganda Data Management Officer Jobs – Rakai Health Sciences Program (RHSP) Information Technology (IT) and Data Jobs in Uganda, NGO - Non-Government Organisations Jobs in Uganda More: MTN Uganda Manager – Key Accounts – FMCG Jobs – MTN Uganda Business Administration Jobs in Uganda, Engineering Jobs in Uganda Supervisor – Call Centre Jobs – MTN Uganda Customer Service Jobs, Telecommunication Jobs in Uganda Manager – Digital Channels Jobs – MTN Uganda Business Administration Jobs in Uganda, Economics Jobs in Uganda Manager – Wholesale Connectivity Jobs – MTN Uganda Business Administration Jobs in Uganda, Information Technology (IT) and Data Jobs in Uganda Manager – Service Center Operations West Jobs – MTN Uganda Business Administration Jobs in Uganda, Customer Service Jobs See all MTN Uganda jobs →
Education
bachelor degree Work Hours: 8