Student Success Coordinator
AI summary
Astria Learning is hiring a Student Success Coordinator to provide tailored guidance and support to students across Uganda. The role involves handling student inquiries via Helpdesk and ManyChat, monitoring academic progress, following up on tuition payments, and coordinating with academic, finance, and IT teams. The position is full-time, based in Uganda, and offers a salary of USh 1,000,000–1,500,000.
- Full-time role based in Uganda with salary USh 1,000,000–1,500,000
- First point of contact for student inquiries via Helpdesk, ManyChat, and phone
- Monitor student progress and flag at-risk learners for intervention
- Coordinate tuition follow-ups and escalate high-risk cases to finance
- Bachelor’s degree and 1–2 years of student services or support experience required
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists USh 1,000,000 - 1,500,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, entregador, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Student Success Coordinator evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Astria Learning and the role in Not specified.
- Add concrete examples related to call_center, entregador, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Uganda; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- BrighterMonday Uganda
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Student Success Coordinator role in call_center, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Astria Learning before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- Student Success Coordinator
- Astria Learning
- Customer Service & Support
- Today
- Easy apply
- New
- Uganda
- Full Time
Education
USh
1,000,000 - 1,500,000
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Job summary
The Student Success Coordinator (SSC) delivers tailored and steady guidance to students. This position is responsible for engaging with students through platforms such as Helpdesk and ManyChat, offering one-on-one assistance, monitoring academic progress, and ensuring timely follow-up on tuition deposits.
Min Qualification:
Bachelors
&
Experience
- Level:
- Mid level
- Length:
- 2 years
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Uganda
- Job descriptions &
- throughout their learning journey.
- Academic Monitoring & Risk Identification
- Track student engagement and academic progress; proactively identify and flag students at risk of falling behind and coordinate appropriate interventions.
- Tuition Collection & Follow-Up
- Track and follow up on tuition payments based on term and program. Engage students regarding outstanding payments and escalate unresolved or high-risk cases to the finance team as needed.
- Cross-Functional Coordination
- Work collaboratively with academic, finance, and IT departments to resolve student issues efficiently and ensure a unified support experience.
- Student Engagement Activities
- Support the planning and delivery of virtual orientation sessions, Q&A webinars, and community-building events to improve engagement and retention.
- Resource Navigation
- Guide students to appropriate support channels and tools, including knowledge base articles, FAQs, academic advisors, or technical support.
- Recordkeeping & CRM Updates
- Maintain accurate, up-to-date records of all student interactions, inquiries, and support actions in the CRM, Helpdesk, or related systems to ensure full visibility and accountability.
- Support Insights & Feedback Loop
- Collect student feedback to help improve support quality, platform usability, and communication practices across departments.
- Qualifications
- Bachelor’s degree in Education, Student Affairs, Communications, or a related field (preferred)
- 1–2 years of
- in student services, academic advising, or customer support
- Familiarity with digital communication tools and Learning Management Systems (LMS) is a plus
- Other Attributes
- Self-motivated, proactive, and dependable
- Committed to providing a positive student
- and driving retention
- How to Apply:
- All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
- Log In and Apply
- Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
- Report Job
Requirements
- Student Support & Communication
- Serve as the first point of contact for all student inquiries, providing timely and professional responses via Helpdesk, ManyChat, phone, and other communication channels.
- Student Guidance
- Offer one-on-one support to students on academic processes, platform navigation, and procedural questions, ensuring a smooth and supportive