Supervisor – Call Centre Jobs – MTN Uganda
AI summary
MTN Uganda seeks a Call Centre Supervisor to coordinate and supervise Team Leaders, ensuring smooth Contact Centre operations and high performance. Requires a Bachelor's degree and 5 years of call centre supervisory experience. Apply online by 5 August 2026.
- 5 years of call centre experience required in a supervisory role
- Bachelor's degree in Business Administration, Social Sciences or related field
- Coordinate Team Leaders and Contact Centre operations
- Deadline: 5 August 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, no_experience, sem_experienciaThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Supervisor – Call Centre Jobs – MTN Uganda evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Ugandan Jobline and the role in Not specified.
- Add concrete examples related to call_center, no_experience, sem_experiencia, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Ugandan Jobline; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Ugandan Jobline
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Supervisor – Call Centre Jobs – MTN Uganda role in call_center, no_experience?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Ugandan Jobline before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
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Original source description
Job Title: Supervisor – Call Centre Organisation: MTN Uganda Duty Station: Kampala, Uganda About Organisation: MTN Uganda is a subsidiary of MTN Group, a multinational Telco operating in Africa and Middle East, with over 280milllion subscribers, making it the largest in Africa. Job
Summary: To coordinate and supervise the activities of the Team Leaders to ensure a smooth running of the online and back office Contact Centre functions with high performance standards Key Duties and
Home › Jobs › Customer Service Jobs Supervisor – Call Centre Jobs – MTN Uganda MTN Uganda Posted 2 days ago Closes 5 Aug ☆
Responsibilities
Monitoring and evaluating the performance management process Develop and monitor the implementation of the Contact Centre operational policies, procedures, and processes Maintain a motivated environment to ensure high staff morale and low attrition levels Implementation of the Contact Centre HR operations for both advisors & Team Leaders which include recruitment, training & discipline To participate in the planning of the Contact Centre Strategies and Annual Budgets Improve Operational Efficiencies Develop and monitor implementation of the workplace health and safety practices Participate in Contact Centre special projects as required Supervisory / Leadership / Managerial Tasks: Recommend training and development interventions and follow through to resolution Quality Management Development and maintenance of policies and processes Develop motivational programs to keep morale and retention high Creating and maintaining an environment that encourages team development, embracing the principles of team work and self improvement Conduct coaching and subordinates training Qualifications, Skills and
Experience
Bachelor’s degree in Business Administration, Social Sciences or any other relevant field.
5 yrs
in a Call Centre environment in a supervisory position Systems, Supervisory Fundamentals, HR practices, People management, performance management Knowledge, Skills and Attributes: High Level of Computer literacy, Telecommunications industry trends, Best practice customer service/ contact centre principles, Call centre methodology and maths. Good Communication skills Interpersonal skills Problem solving skills Coordination Techniques Telephone etiquette. Negotiation skills. Decision Making Ability General Business Writing Technical Inclination Assertive. Initiative. Perseverance. Attention to detail. Team player. Can-do. Integrity. Reliability Flexibility Positive Attitude Commitment to quality, customer service and high performance General working conditions/ Inherent requirements/ Tools of trade Frequent visual, listening concentration, sitting, telephone & computer usage. Will be required to conform to schedule adjustments based on business needs. Observe
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Requirements
Deadline: 5 th August 2026 NB: Only shortlisted candidates will be contacted. For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline Level of
and obligations under the workplace health and safety practices. How to Apply: All suitably qualified and Interested applicants should apply online at the link below. Opens the employer’s application page Apply Now →
Education
bachelor degree Work Hours: 8