Technical Support Engineer - Networks & Systems
AI summary
Every Solution Ltd is hiring a full-time Technical Support Engineer – Networks & Systems to work on-site in Kampala. The role involves diagnosing and resolving hardware, software, and connectivity issues, monitoring system performance, handling support tickets, and assisting with network and systems configuration and maintenance. Candidates should have strong troubleshooting skills, solid networking and OS knowledge, and good customer service abilities.
- Full-time on-site role based in Kampala, Uganda
- Hands-on support for networks, systems, and infrastructure
- Requires strong troubleshooting and analytical skills
- Networking knowledge such as TCP/IP, routing, switching, and firewalls
- Relevant certifications like CCNA or CompTIA Network+ are an advantage
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Technical Support Engineer - Networks & Systems evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Every Solution Ltd and the role in Not specified.
- Add concrete examples related to security, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Uganda; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- BrighterMonday Uganda
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Technical Support Engineer - Networks & Systems role in security, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Every Solution Ltd before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- E
- Technical Support Engineer - Networks & Systems
- Every Solution Ltd
- IT, Software & Data
- Yesterday
- New
- Kampala
- Full Time
- IT & Telecoms
- Confidential
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- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Uganda
- Job descriptions &
Requirements
Company Description
Every Solution LTD is an IT managed services provider focused on delivering reliable and secure technology solutions to organizations. The company offers a range of services including IT consulting and advisory, network design, and cyber security. By combining technical expertise with practical business insight, Every Solution LTD helps clients optimize their infrastructure and protect critical systems. The team works closely with customers to design and implement solutions that support long-term growth and operational efficiency. Professionals joining the company can expect a dynamic environment with exposure to diverse technologies and projects.
Role Description
The Technical Support Engineer – Networks & Systems is a full-time, on-site role based in Kampala. The person in this role will provide hands-on technical support for network and system infrastructure, including diagnosing and resolving hardware, software, and connectivity issues. Daily tasks include monitoring system performance, responding to support tickets, troubleshooting incidents, and implementing corrective actions to maintain high availability and security. The role involves working directly with internal users and clients to understand technical problems, offer clear guidance, and document solutions and procedures. The Technical Support Engineer will also assist with network and systems configuration, updates, and maintenance, while collaborating with other team members on improvement projects and technology deployments.
Qualifications
Strong Technical Support and Troubleshooting skills for networks, systems, and related infrastructure.
Analytical Skills to diagnose complex technical issues, interpret logs, and propose effective solutions.
Customer Support and Customer Service capabilities to communicate clearly, manage expectations, and ensure user satisfaction.
Solid understanding of networking concepts (TCP/IP, routing, switching, firewalls) and common operating systems (Windows, Linux).
Experience
- with system administration tasks such as user management, backups, patching, and security configuration.
- Relevant certifications (e.g., CompTIA Network+, CCNA, Microsoft or Linux certifications) are an advantage.
- Ability to work on-site in Kampala, manage multiple priorities, and collaborate in a team-oriented environment.
- Bachelor’s degree, diploma, or equivalent training in Information Technology, Computer Science, or a related field is preferred.
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