Universal Banker (Maker & Checker)
AI summary
Standard Chartered is building a talent pipeline for Universal Banker (Maker & Checker) roles across Uganda. The position supports branch operations by processing and checking customer transactions, managing cash and vault activities, resolving customer queries, and ensuring compliance with AML, KYC, and regulatory requirements. Candidates should have a university degree, relevant banking or customer-service experience, and strong communication and problem-solving skills.
- Talent pipeline for Universal Banker (Maker & Checker) roles in Uganda
- Process, review and approve customer transactions within delegated authority
- Manage cash, reconciliations and vault/float custodian duties
- Support digital migration and refer customers to bank products
- University degree and relevant banking or customer-service experience required
- Strong customer service, communication and problem-solving skills needed
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, retail, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Universal Banker (Maker & Checker) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Standard Chartered and the role in Not specified.
- Add concrete examples related to sales, retail, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Uganda; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- BrighterMonday Uganda
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Universal Banker (Maker & Checker) role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Standard Chartered before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
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Original source description
Job Summary
We are building a talent pipeline for Universal Banker roles in Uganda. The role supports branch operations by delivering efficient customer service, processing and checking customer transactions, managing cash and vault-related activities, resolving customer queries, and ensuring compliance with operational, risk, conduct and regulatory requirements.
Key
Responsibilities
- Process, review and approve customer transactions in line with delegated authority, including cash and cheque deposits, withdrawals, inter-account transfers, currency exchange, cashier orders and other branch banking transactions.
- Handle Telegraphic Transfer, Electronic Funds Transfer, Real Time Gross Settlement, customer draft, cheque book, card, stop payment and static data instructions accurately and within required timelines.
- Manage cash within approved limits, balance cash against daily journals, support reconciliation of cash and general ledger accounts, and perform vault or float custodian duties where nominated.
- Provide professional, consistent and customer-focused service, ensuring customer queries and complaints are handled within agreed turnaround times.
- Support digital migration by encouraging customers to use online platforms and helping resolve service issues effectively.
- Identify opportunities to refer customers for relevant bank products and services, including deposits and unsecured lending.
- Ensure compliance with Anti-Money Laundering, Customer Due Diligence, Know Your Customer, customer data protection, Speak Up, audit and conduct requirements.
- Escalate, mitigate and resolve operational, risk, conduct and compliance matters appropriately.
- Skills and
Experience
Strong customer service mindset with the ability to deliver efficient and professional branch banking support.
Good understanding of transaction processing, customer service guidelines and banking products.
in cash handling, branch operations, customer instructions, reconciliations and complaint resolution.
Strong communication, interpersonal, collaboration, problem-solving and decision-making skills.
Ability to work accurately under pressure, follow procedures, manage risk and maintain high standards of integrity.
Comfortable working with internal stakeholders including branch operations, client service, sales, relationship management and technical support teams.
Qualifications
University degree or equivalent qualification.
Relevant banking, branch operations or customer service experience.
Good understanding of transaction process flows, customer service standards and bank products.
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together We
Do the right thing
and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle,
continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together,
we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter,
we offer a competitive salary and
Benefits
- to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance,
- with flexible and voluntary
- available in some locations.
- Time-off
- including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working
- options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support
- through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture
- to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation,
- one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
- Profile Description
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