Voice Solutions Sales Engineer
AI summary
BrighterMonday Uganda is hiring a Voice Solutions Sales Engineer to provide technical leadership and pre-sales support across the Voice portfolio, including Microsoft Teams Calling, Operator Connect, Direct Routing, SIP Trunking, Cloud PBX, Contact Centre, and CPaaS solutions. The role bridges Sales, Product, Engineering, and Customers, leading solution design, RFP responses, proof of concepts, and technical governance. Candidates need 5–10 years in Voice/UC technologies and relevant Microsoft, AudioCodes, Ribbon, or Azure certifications.
- Technical pre-sales leadership across Microsoft Teams Calling, Operator Connect, Direct Routing, SIP Trunking, Cloud PBX, Contact Centre, and CPaaS
- Lead solution architecture, HLDs/LLDs, RFP responses, and proof of concepts
- 5–10 years' Voice/UC experience plus 3+ years in pre-sales or solutions architecture
- Microsoft Teams, AudioCodes, Ribbon, Azure, and ITIL certifications valued
- Customer-facing role with executive presentations and trusted-advisor engagement
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, security, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Voice Solutions Sales Engineer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to BrighterMonday Uganda and the role in Not specified.
- Add concrete examples related to sales, security, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Uganda; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- BrighterMonday Uganda
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Voice Solutions Sales Engineer role in sales, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research BrighterMonday Uganda before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- The Voice Solutions Architect is responsible for providing technical leadership and pre-sales support for the Voice portfolio, including Microsoft Teams Calling, Operator Connect, Direct Routing, SIP Trunking, Cloud PBX, Contact Centre, CPaaS, and associated managedservices.
- The role acts as the technical bridge between Sales, Product, Engineering, Service Delivery, Partners, and Customers, ensuring that solutions are commercially viable, technically sound, scalable, and aligned to customer business outcomes.
- The individual will lead customer engagements, solution design workshops, RFP responses, bids, proof of concepts, and technical governance activities while supporting revenue growth across the Voice portfolio.
- KEY RESPONBILITIES
- Sales & CustomerEngagement
- Support Sales teams throughout the sales lifecycle.
- Conduct discovery workshops and
Requirements
- gathering sessions.
- Translate customer
- into solution designs and commercial proposals.
- Present technical solutions to executive, business, and technical stakeholders.
- Support customer demonstrations, proof of concepts, and pilot deployments.
- Develop trusted advisor relationships with customers and partners.
- Solution Architecture
- Design end-to-end Voice and Unified Communications solutions.
- Produce High-Level Designs (HLDs), Low-Level Designs (LLDs), solution diagrams, and technical responses.
- Ensure solutions meet security, compliance, resilience, and operational requirements.
- Architect solutions covering: Microsoft Teams Phone System, Operator Connect, DirectRouting, SIP Trunking, Cloud PBX, SessionBorder Controllers (AudioCodes, Ribbon, Oracle), Contact Centre Solutions, Voice Managed Services, AI-enabled Voice and Contact Centre solutions
- Bid & Tender Management
- Technical lead for RFPs, RFIs, RFQs, and tender responses.
- Develop compliance matrices and technical response documents.
- Identify assumptions, risks, exclusions, and dependencies.
- Support commercial teams with solution costing and BOM development.
- Participate in customer clarification sessions and presentations.
- Commercial Enablement
- Support pricing strategy and solution positioning.
- Assist with proposal creation and business case development.
- Work with vendors and partners to obtain pricing and solution support.
- Contribute to GTM initiatives and sales enablement programs.
- Governance & Standards
- Maintain solution architecture standards and reference designs.
- Ensure solution consistency across markets and regions.
- Review and approve Voice solution designs before implementation.
- Support continuous improvement of products and service offerings.
- Stakeholder Management
- Work closely with: Sales Teams, Product Management, Engineering, Service Delivery, NOC/Operations, Vendors and OEMs, and Strategic Customers
- JOB
- 5–10 years'
- to click on the
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- Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
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Experience
in Voice, UC, or Collaboration technologies.
3+ years in a Pre-Sales or Solutions Architecture role.
Strong understanding of: Microsoft TeamsCalling, Operator Connect, Direct Routing, SIP Protocols, SBCTechnologies, VoIP Networks, Session
Management, Contact Centre Platforms, UCaaS and CCaaS solutions
with enterprise networking fundamentals.
responding to tenders and complex enterprise opportunities.
Ability to prepare HLDs, LLDs, proposals, and technicaldocumentation.
AudioCodes, Ribbon, Oracle SBC experience.
Voice Managed Services experience.
Azure and Microsoft 365 knowledge.
AI and Contact Centre modernization experience.
Multi-country or African market experience.
Qualifications & Certifications
Telecommunications,Computer Science, Information Technology, or related technical degree
Microsoft Teams Administrator Associate
Microsoft 365 Certified: Enterprise Administrator Expert
Calling for Microsoft Teams Specialization Knowledge
AudioCodes Certified Professional
Ribbon SBC Certification
ITIL Foundation
Azure Fundamentals or Azure Solutions Architect
Personal Attributes:
Customer-focused
Commercially minded
Strong presentation skills
Excellent stakeholder management
Analytical and detail-oriented
Able to balance technical depth with business outcomes
Self-driven and able to work across multiple countries and teams
This Company is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability. We assure you that your opportunity for employment with this Company depends solely on your qualifications. We would like to encourage all who qualify to apply for this exciting opportunity. Interested candidates who meet the minimum