Branch Manager
AI job insight
Unifi is seeking a Branch Manager to lead a team, meet performance targets, approve loans, manage collections, and ensure compliant branch operations. The role involves strong customer service, staff coaching, problem-solving, and reporting across branches in Uganda.
- Manage branch performance, team accountability, and client service standards
- Approve loans and oversee collections in line with credit guidelines
- Maintain compliance, cash handling, credit processes, and administration
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Unifi is seeking a Branch Manager to lead a team, meet performance targets, approve loans, manage collections, and ensure compliant branch operations. The role involves strong customer service, staff coaching, problem-solving, and reporting across branches in Uganda.
- Manage branch performance, team accountability, and client service standards
- Approve loans and oversee collections in line with credit guidelines
- Maintain compliance, cash handling, credit processes, and administration
- Duty stations include Kyengera, Nansana, Masaka, and Kabale
- Full-time position with a deadline of 19 November 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, retail, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in MasakaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Branch Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Unifi and the role in Masaka.
- Add concrete examples related to sales, retail, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Great Uganda Jobs; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-11-19.
Source and safety check
- Great Uganda Jobs
- Original source link available
- Application method is clear
- Deadline is available: 2026-11-19
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Branch Manager role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Masaka under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Unifi before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
Branch Manager
2026-11-05T17:10:54+00:00
Unifi
https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_4364/logo/unifi.jpeg
https://www.greatugandajobs.com/jobs/
FULL_TIME
Kyengera, Nansana, Masaka, Kabale
Uganda
00256
Uganda
Finance
Management, Business Operations, Customer Service, Accounting & Finance, Sales & Retail, Savings & Loans
UGX
MONTH
2026-11-19T17:00:00+00:00
8
Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels. We make life easy for our clients across Zambia, Kenya, Uganda, South Africa and Tanzania. Unifi has conviction in the African continent and its people, and our products enable our clients to achieve even more. As one of the fastest-growing lenders in Africa, we combine exceptional client service with the very best tech and data analytics.
Purpose of the role
The Branch Manager reports to the Operations Assistant. You run the branch. You own the team, the targets and maintain and raise the client service making our clients’ life easy every day. You build a branch that performs consistently, treats clients with dignity, and solves problems quickly and simply. You are visible, hands-on, and close to the work.
Key Accountabilities
- Own branch performance by knowing your targets, and drive your team to hit them consistently
- Lead, develop, and hold accountability for your team by setting clear standards, coach daily, and build people who are ready make our clients life easy
- Support the team to deliver fast, clear and simple service
- Approve loans in line with credit guidelines, accurately, efficiently, and with a clear understanding of what the client is signing up for
- Own collections at branch level by up to date with overdue accounts, follow up with urgency, and work with clients to find solutions
- Onboard and induct new team members, make sure they are ready before they face a client and supported while they find their feet
- Run a clean and disciplined operation, maintain high standards in cash handling, compliance, credit processes, and branch administration.
- Resolve escalated client complaints with speed and dignity, own the outcome and see problems through to resolution
- Report on branch performance with honesty and clarity, flag problems early
- Identify what is not working and fix it, bring solutions and take action quickly
- Build a branch people want to be part of, keep energy high, raise standards, and support a team that enjoys winning together
- Make Unifi a place where people work hard, grow fast, and enjoy being part of the team
Requirements
- Degree in Banking, Finance, Business Administration, Marketing, or a related commercial field is advantageous.
- 3–5 years’ experience in a customer-facing environment.
- At least 1 year of experience leading or supervising a team.
- Proven track record of hitting targets consistently.
- Good understanding of credit, lending processes, and basic financial concepts.
- Strong communicator, clear, direct, respectful, and calm when things get busy.
- Organised and disciplined, you follow the process properly, keep things accurate, and hold your team to the same standard.
- Fluent in English.
- Willing to work shifts, weekends, or rotational standbys where required.
- Hungry to grow, you question what is not working, take ownership, and bring strong energy and standards to your team every day
- Own branch performance by knowing your targets, and drive your team to hit them consistently
- Lead, develop, and hold accountability for your team by setting clear standards, coach daily, and build people who are ready make our clients life easy
- Support the team to deliver fast, clear and simple service
- Approve loans in line with credit guidelines, accurately, efficiently, and with a clear understanding of what the client is signing up for
- Own collections at branch level by up to date with overdue accounts, follow up with urgency, and work with clients to find solutions
- Onboard and induct new team members, make sure they are ready before they face a client and supported while they find their feet
- Run a clean and disciplined operation, maintain high standards in cash handling, compliance, credit processes, and branch administration.
- Resolve escalated client complaints with speed and dignity, own the outcome and see problems through to resolution
- Report on branch performance with honesty and clarity, flag problems early
- Identify what is not working and fix it, bring solutions and take action quickly
- Build a branch people want to be part of, keep energy high, raise standards, and support a team that enjoys winning together
- Make Unifi a place where people work hard, grow fast, and enjoy being part of the team
- Strong communication skills
- Leadership, team development, and coaching
- Target setting and performance management
- Customer service and complaint resolution
- Credit assessment and lending processes
- Collections and overdue account follow-up
- Cash handling, compliance, and branch administration
- Organisation, accuracy, and discipline
- Problem-solving and ownership
- Fluent English
- Degree in Banking, Finance, Business Administration, Marketing, or a related commercial field is advantageous.
- 3–5 years’ experience in a customer-facing environment.
- At least 1 year of experience leading or supervising a team.
- Proven track record of hitting targets consistently.
- Willing to work shifts, weekends, or rotational standbys where required.
- bachelor degree
- 36
- JOB-6aecb89e58e29