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Head of Digital Financial Services

KCB Bank Kampala, Kampala Full Time Posted 2026-11-13

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KCB Bank is seeking a Head of Digital Financial Services in Kampala to lead its digital banking strategy, products, partnerships, compliance, and team performance. The role covers mobile and internet banking, agency banking, merchant solutions, digital lending, and digital risk management.

Leads the Bank's digital financial services strategy and product portfolio
Partners with banks, fintechs, payment providers, telecoms, and utilities
Manages regulatory, data protection, AML/CFT, fraud, and cyber-risk compliance

Source Great Uganda Jobs Salary UGX monthly salary

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DistrictKampalaCityKampalaContractFull TimePosted2026-11-13Close date2026-11-27ExperienceNot specifiedSourceGreat Uganda JobsSalaryUGX monthly salary

digital bankingfinancial servicesbankinghead of digitaldigital strategymanagementfintechsecurityinternshipfinanceHead of Digital Financial ServicesBusiness Operations Manager

AI summary

Leads the Bank's digital financial services strategy and product portfolio
Partners with banks, fintechs, payment providers, telecoms, and utilities
Manages regulatory, data protection, AML/CFT, fraud, and cyber-risk compliance
Drives customer acquisition, digital adoption, revenue, and profitability
Deadline: Friday, November 27, 2026

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Source salary available

The source lists UGX monthly salary. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.

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UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
PreferredPractical evidence in security, internship, financeThe tags and summary point to skills connected with this role.
RequiredAvailability to work in KampalaThe vacancy is associated with this location.
UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.

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Role specificCover letter or short employer message
OptionalProfessional references
Role specificAcademic or professional certificates
VerifyID or passport only after verifying the employer

Application tips for this job

Place your strongest Head of Digital Financial Services evidence in the first half of your CV.
In your cover letter or employer message, connect your experience to KCB Bank and the role in Kampala.
Add concrete examples related to security, internship, finance, ideally with measurable outcomes or clear responsibilities.
Follow the instructions from Great Uganda Jobs; avoid sending documents to unofficial contacts or copied links.
Confirm the deadline, interview location and employer contact before sharing personal documents.
Plan to submit before the listed deadline: 2026-11-27.

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Great Uganda Jobs
Original source link available
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Deadline is available: 2026-11-27

No major risk signal was detected in the captured text.

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Interview preparation

What experience makes you a strong fit for this Head of Digital Financial Services role in security, internship?
How have you handled responsibilities similar to those in this job post?
Are you available to work in Kampala under the listed contract or schedule?

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Review the source and research KCB Bank before the interview.

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Original source description

Head of Digital Financial Services

2026-11-13T11:14:48+00:00

KCB Bank

https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_1109/logo/kcb.png

https://www.greatugandajobs.com/jobs/

FULL_TIME

Kampala

00256

Uganda

Banking

Management, Business Operations, Computer & IT, Finance

UGX

MONTH

2026-11-27T17:00:00+00:00

KEY RESPONSIBILITIES

Define, develop, and execute the Bank's Digital Financial Services strategy in alignment with the Bank's overall business objectives and growth agenda.
Drive revenue growth, profitability, customer acquisition, and increased adoption of all digital financial services channels and products.
Oversee the design, development, launch, and lifecycle management of digital products including Mobile Banking, Internet Banking, Agency Banking, Merchant Solutions, and Digital Lending.
Lead the expansion and optimization of the Agency Banking and Merchant Acquiring network to deepen financial inclusion and enhance customer reach.
Identify, negotiate, and manage strategic partnerships with Mobile Network Operators (MNOs), Fintechs, Payment Service Providers, Utility Companies, and other ecosystem partners.
Ensure seamless integration between digital channels, core banking systems, and third-party platforms through APIs and other enabling technologies.
Ensure full compliance with Bank of Uganda regulations, the National Payment Systems Act, Data Protection and Privacy regulations, AML/CFT requirements, and all applicable regulatory standards.
Develop and strengthen digital risk management frameworks in collaboration with Risk, Compliance, Information Security, and Technology teams to mitigate fraud, cyber threats, and operational risks.
Lead, coach, and develop a high-performing Digital Financial Services team while championing innovation, customer-centricity, and agile ways of working.
Monitor and report on DFS performance indicators and continuously drive improvements in digital channel usage, customer experience, transaction volumes, operational efficiency, and service quality.
DAILY RESPONSIBILITIES:
Provide strategic direction to improve business performance and customer adoption.
Engage with internal and external stakeholders to support the implementation of DFS initiatives, partnerships, and digital transformation projects.
Provide oversight and direction on digital product development, channel enhancements, operational excellence, and customer experience initiatives.
Review digital business performance reports, identify growth opportunities, and implement corrective actions where necessary.
Manage, coach, and support the Digital Financial Services team while ensuring achievement of departmental objectives and business targets.
CHALLENGES:
Channels revenue vs cost optimization
Activity growth across all digital channels and partnerships
Branch channels officers productivity
Define, develop, and execute the Bank's Digital Financial Services strategy in alignment with the Bank's overall business objectives and growth agenda.
Drive revenue growth, profitability, customer acquisition, and increased adoption of all digital financial services channels and products.
Oversee the design, development, launch, and lifecycle management of digital products including Mobile Banking, Internet Banking, Agency Banking, Merchant Solutions, and Digital Lending.
Lead the expansion and optimization of the Agency Banking and Merchant Acquiring network to deepen financial inclusion and enhance customer reach.
Identify, negotiate, and manage strategic partnerships with Mobile Network Operators (MNOs), Fintechs, Payment Service Providers, Utility Companies, and other ecosystem partners.
Ensure seamless integration between digital channels, core banking systems, and third-party platforms through APIs and other enabling technologies.
Ensure full compliance with Bank of Uganda regulations, the National Payment Systems Act, Data Protection and Privacy regulations, AML/CFT requirements, and all applicable regulatory standards.
Develop and strengthen digital risk management frameworks in collaboration with Risk, Compliance, Information Security, and Technology teams to mitigate fraud, cyber threats, and operational risks.
Lead, coach, and develop a high-performing Digital Financial Services team while championing innovation, customer-centricity, and agile ways of working.
Monitor and report on DFS performance indicators and continuously drive improvements in digital channel usage, customer experience, transaction volumes, operational efficiency, and service quality.
Provide strategic direction to improve business performance and customer adoption.
Engage with internal and external stakeholders to support the implementation of DFS initiatives, partnerships, and digital transformation projects.
Provide oversight and direction on digital product development, channel enhancements, operational excellence, and customer experience initiatives.
Review digital business performance reports, identify growth opportunities, and implement corrective actions where necessary.
Manage, coach, and support the Digital Financial Services team while ensuring achievement of departmental objectives and business targets.
Digital Financial Services strategy
Revenue growth
Profitability
Customer acquisition
Digital product development
Mobile Banking
Internet Banking
Agency Banking
Merchant Solutions
Digital Lending
Financial inclusion
Partnership management
API integration
Regulatory compliance
Risk management
Fraud mitigation
Cyber threat mitigation
Team leadership
Coaching
Innovation
Customer-centricity
Agile methodologies
Performance monitoring
Operational efficiency
Customer experience improvement
High-performing Digital Financial Services team
Innovation
Customer-centricity
Agile ways of working
bachelor degree
12
JOB-6af6f1282d48d

Source and provenanceSource: Great Uganda Jobs. Last checked: 2026-11-14.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.

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