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Rehabilitation & Recoveries Officer – Personal and Private Banking

Stanbic Bank Uganda Type not specified Posted 2026-09-28

DistrictKampalaCityNot specifiedContractType not specifiedPosted2026-09-28Close dateNot specifiedExperience2 yearsSourceUgandan Jobline

rehabilitationrecoveriesbankingcreditKampalaStanbic Bankfull timemid-levelpersonal bankingprivate bankingsecuritycall_center

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AI summary

Stanbic Bank Uganda is hiring a Rehabilitation & Recoveries Officer in Kampala to manage arrear accounts, implement recovery strategies, and support the Personal and Private Banking function. The role requires a business degree and at least two years of banking experience, preferably in credit, recovery, or legal departments. Applications close on 23 October.

Role based in Kampala, Uganda
Deadline: 23 October
Requires a first degree in a business field
At least 2 years banking experience preferred in Credit, Rehabilitation, Recovery or Legal
Focus on arrear account management and recovery strategies

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Place your strongest Rehabilitation & Recoveries Officer – Personal and Private Banking evidence in the first half of your CV.
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Original source description

Home

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Rehabilitation & Recoveries Officer – Personal and Private Banking Jobs – Stanbic Bank

Stanbic Bank

Posted

3 days ago

Closes 23 Oct

☆

Job Title:

Rehabilitation & Recoveries Officer – Personal and Private Banking

Organisation:

Stanbic Bank

Duty Station:

Kampala, Uganda

About Organisation:

Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by Standard Bank Group Limited. Standard Bank Group is the largest African banking group by assets and earnings. Stanbic Bank Uganda was established in 2002 and is the largest bank in Uganda by assets and branch network.

Key Duties and Responsibilities:

To provide a comprehensive support service to the Rehabilitation and Recoveries function by exercising effective control and normalise arrear accounts and limit the maturing of arrear accounts into the NPL status; further assist by implementing and improving strategies to ensure that present and future departmental objectives are achieved.

To manage and control the rectification and clearances of accounts that flow into due to arrears and limiting the ageing of accounts between 0-29 days and roll forwards into stage 2

Diligently manage the ongoing deliverables in terms of customer visits and recoveries strategies. Maintain and enhance customer service.

To ensure constant feedback sessions with Management on a weekly basis for progress on arrear account rectification at scheme level and provide constant feedback regarding arrear accounts to Management

Identifies and manages business risk from both a customer and Bank perspective by ensuring that appropriate control mechanisms are in place and consistently applied to minimise risk exposure.

Ensures compliance with rules. Regulations and legislation governing the financial services industry. This includes ensuring adherence to the Code of Banking Practice.

Develops and maintains healthy working relationships with all the relevant parties and key stakeholders, both internal and external to the Bank to ensure co-operative, collective management of a WPB matter.

Qualifications, Skills and Experience:

First Degree in any Business Field form a recognised Institute

Atleast 2 years banking experience preferably in Credit, Rehabilitation and Recovery or Legal departments of a Tier 1 financial institution.

In depth knowledge of the collection process in order to lead and control team.

Keen interest in building a career in BS&R/ BCC

Experience in Credit Control environment and knowledge of collection procedure, bank’s lending products and relevant statutory legislation pertaining to the collection of arrears.

Sound business savvy and banking knowledge around:accounting and financial principles, generally banking, corporate banking, and Leya! principles related to lending and collateral right

Active Listening

Specialist knowledge

Risk Management

Difficult Calls Management

Legal Collections

Legal Compliance

Product and Services Knowledge

Recoveries

Workflow Management

Good verbal communication skills.

Ability to negotiate.

Conflict management

Cooperation in a team.

Time management and ability to meet deadlines

Ability to drive covering long distances

How to Apply:

All suitably qualified and Interested applicants should apply online at the link below.

Opens the employer’s application page

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NB: Only shortlisted candidates will be contacted.

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Level of Education: bachelor degree

Work Hours: 8

Experience in Months: 24

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