Rehabilitation & Recoveries Officer, Personal & Private Banking
AI summary
BrighterMonday Uganda is hiring a Rehabilitation & Recoveries Officer for Personal & Private Banking to manage arrear accounts, implement recovery strategies, and support the rehabilitation function. The role requires a business degree and at least two years of banking experience, preferably in credit, recovery, or legal departments of a Tier 1 financial institution.
- Manage and control rectification of arrear accounts and limit ageing into NPL status
- Conduct customer visits and implement recovery strategies
- Provide weekly feedback to management on arrear account progress
- Ensure compliance with banking rules, regulations, and the Code of Banking Practice
- First degree in a business field and at least 2 years banking experience required
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Rehabilitation & Recoveries Officer, Personal & Private Banking evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to BrighterMonday Uganda and the role in Not specified.
- Add concrete examples related to call_center, internship, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Uganda; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- BrighterMonday Uganda
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Rehabilitation & Recoveries Officer, Personal & Private Banking role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research BrighterMonday Uganda before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
To provide a comprehensive support service to the Rehabilitation and Recoveries function by exercising effective control and normalise arrear accounts and limit the maturing of arrear accounts into the NPL status; further assist by implementing and improving strategies to ensure that present and future departmental objectives are achieved.
To manage and control the rectification and clearances of accounts that flow into due to arrears and limiting the ageing of accounts between 0-29 days and roll forwards into stage 2
Diligently manage the ongoing deliverables in terms of customer visits and recoveries strategies. Maintain and enhance customer service.
To ensure constant feedback sessions with Management on a weekly basis for progress on arrear account rectification at scheme level and provide constant feedback regarding arrear accounts to Management
Identifies and manages business risk from both a customer and Bank perspective by ensuring that appropriate control mechanisms are in place and consistently applied to minimise risk exposure.
Ensures compliance with rules. Regulations and legislation governing the financial services industry. This includes ensuring adherence to the Code of Banking Practice.
Develops and maintains healthy working relationships with all the relevant parties and key stakeholders, both internal and external to the Bank to ensure co-operative, collective management of a WPB matter.
Qualifications
- First Degree in any Business Field form a recognised Institute
- Atleast 2 years banking experience preferably in Credit, Rehabilitation and Recovery or Legal departments of a Tier 1 financial institution.
- In depth knowledge of the collection process in order to lead and control team.
- Keen interest in building a career in BS&R/ BCC
- Experience in Credit Control environment and knowledge of collection procedure, bank’s lending products and relevant statutory legislation pertaining to the collection of arrears.
- Sound business savvy and banking knowledge around:accounting and financial principles, generally banking, corporate banking, and Leya! principles related to lending and collateral right
- Technical Competencies
- Active Listening
- Specialist knowledge
- Risk Management
- Difficult Calls Management
- Legal Collections
- Legal Compliance
- Product and Services Knowledge
- Recoveries
- Workflow Management
- Behavioural Competencies
- Good verbal communication skills.
- Ability to negotiate.
- Conflict management
- Cooperation in a team.
- Time management and ability to meet deadlines
- Ability to drive covering long distances
- Additional Information
- Our Commitment to Diversity, Equity and Inclusion
- Standard Bank Group is committed to fair and inclusive employment practices. We aim to build a workforce that reflects the diversity of the communities we serve and welcome applications from candidates of all backgrounds, including people with disabilities. We strive to create an environment where everyone has an equal opportunity to contribute and grow.
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- Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
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