Reservations & Guest Operations Assistant
AI job insight
This role manages day-to-day reservations, guest experience, property promotion, booking records, and housekeeping coordination for a portfolio of 7 furnished apartments in Entebbe and Pearl Marina. The position involves handling Airbnb, Booking.com, and direct/WhatsApp bookings, plus social media promotion and property administration. After initial on-site training, the role can be performed largely remotely with flexible working times tied to bookings and guest needs.
- Manages reservations across Airbnb, Booking.com, WhatsApp and direct bookings
- Covers 7 furnished apartments in Entebbe and Pearl Marina with growth potential
- Includes property promotion on social media and WhatsApp groups
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This role manages day-to-day reservations, guest experience, property promotion, booking records, and housekeeping coordination for a portfolio of 7 furnished apartments in Entebbe and Pearl Marina. The position involves handling Airbnb, Booking.com, and direct/WhatsApp bookings, plus social media promotion and property administration. After initial on-site training, the role can be performed largely remotely with flexible working times tied to bookings and guest needs.
- Manages reservations across Airbnb, Booking.com, WhatsApp and direct bookings
- Covers 7 furnished apartments in Entebbe and Pearl Marina with growth potential
- Includes property promotion on social media and WhatsApp groups
- Initial on-site training with largely remote work afterwards
- Flexible working times based on bookings, check-ins and checkouts
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Compensation & Booking Incentive. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in cleaning, Reservations, Guest OperationsThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in WakisoThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Reservations & Guest Operations Assistant evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to BrighterMonday Uganda and the role in Wakiso.
- Add concrete examples related to cleaning, Reservations, Guest Operations, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Uganda; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- BrighterMonday Uganda
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Reservations & Guest Operations Assistant role in cleaning, Reservations?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Wakiso under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research BrighterMonday Uganda before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- Manage Airbnb, Booking.com, and direct/WhatsApp reservations and calendars.
- Respond promptly to enquiries and follow up with prospective guests.
- Coordinate booking confirmations, changes, extensions and cancellations.
- Manage guest communication from booking through check-in, stay and checkout.
- Handle routine guest issues and escalate significant matters when required.
- Actively advertise available properties on social media and relevant WhatsApp groups.
- Regularly monitor accommodation and broker WhatsApp groups for booking requests.
- Identify requests that match available properties and proactively contact the broker or prospective guest with suitable options.
- Follow up leads with the aim of converting them into confirmed bookings.
- Record and maintain all bookings accurately in the designated booking tracker.
- Ensure booking information is kept current, including booking source, guest details, stay dates, amounts and relevant fees/commissions.
- Maintain the booking records required for each property's monthly performance/reporting and ensure information is complete and accurate for management review.
- Conduct and document inventory and asset audits for new properties being brought under management.
- Maintain updated property inventory records and document any missing, damaged or replaced items identified during inspections.
- Schedule and coordinate cleaners around check-ins and checkouts.
- Ensure apartments are properly prepared before guest arrival.
- Monitor linen, toiletries and housekeeping supplies and flag replenishment needs.
- Report damages and maintenance issues promptly.
- Conduct property/check-out inspections as required, with active properties physically checked at least once per week.
- Initial hands-on/on-site training; once fully trained, the role can be performed largely remotely.
- Working times will vary according to bookings, guest communication, check-ins and checkouts.
- Physical property visits will be required as needed.
- Transport for authorised property visits will be facilitated separately.