Job in Uganda
System Support Officer
DistrictUgandaCityNot specifiedContractFull TimePosted2026-09-30Close date2026-10-12Experience3 yearsSourceGreat Uganda Jobs
system support officerIT supportKakira Sugar LimitedUgandafull timetechnical supportMicrosoft 365Active Directorynetworkingcorporate ITsecurityentregador
AI summary
Kakira Sugar Limited is hiring a System Support Officer in Uganda to provide first- and second-level technical support for end-user IT systems. The role involves incident resolution, hardware and application support, network troubleshooting, and preventive maintenance within the IT department. The position is full-time with a deadline of Monday, October 12, 2026.
- Full-time IT support role at a major Ugandan company
- Requires 3–5 years of hands-on corporate IT support experience
- Deadline: Monday, October 12, 2026
- Covers Windows, Microsoft 365, Active Directory, and networking support
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, entregador, segurancaThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest System Support Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Kakira Sugar Limited and the role in Not specified.
- Add concrete examples related to security, entregador, seguranca, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Great Uganda Jobs; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-12.
Source and safety check
- Great Uganda Jobs
- Original source link available
- Application method is clear
- Deadline is available: 2026-10-12
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this System Support Officer role in security, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Kakira Sugar Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Location: Uganda
Job title: System Support Officer
A2 Department/Programme: Finance
A3 Section/Project: Information Technology
A4 Reports to (position): IT Manager
A5 Supervises (Name of Positions): None
B JOB DESCRIPTION
B1 Overall purpose of the job.
The Systems Support Officer provides first- and second-level technical support to ensure the reliable and effective operation of end-user IT systems and services. The role focuses on maintaining a stable user computing environment, resolving technical issues, supporting technology deployments and contributing to the continuous improvement of IT service delivery.
Key Responsibilities
- Incident & Service Support: Diagnose and resolve technical incidents and service requests within agreed SLAs, ensuring appropriate documentation, follow-up and escalation.
- Systems & Application Support: Install, configure, maintain and troubleshoot desktops, laptops, operating systems, Microsoft 365/Office and approved business applications.
- Hardware & Peripheral Support: Diagnose and resolve faults affecting computers, printers, scanners, UPS units and other IT peripherals, including repairs, upgrades and replacements as authorized.
- Network & Access Support: profiles and access-related issues, escalating infrastructure faults where necessary Troubleshoot LAN/WLAN connectivity, TCP/IP, DHCP, DNS, domain login, user.
- Security & Preventive Maintenance: Support endpoint security, patching and compliance with approved IT configurations, and carry out scheduled preventive maintenance of IT equipment.
- Deployment & Project Support: Participate in equipment deployments, system upgrades, site installations and other IT infrastructure and technology projects.
- Technical Improvement & Documentation: Identify recurring technical issues, recommend corrective actions and maintain relevant technical procedures and documentation.
- C Knowledge, qualifications & Experience
- Bachelor’s degree in information technology, Computer Science, Information Systems or a related field.
- 3–5 years of relevant hands-on experience in IT technical support within a corporate or similar environment.
- Strong practical knowledge of Windows client operating systems, Microsoft 365, computer hardware/peripherals, Active Directory, core networking (TCP/IP, DHCP, DNS, LAN/WLAN) and endpoint security, plus working familiarity with Windows Server, virtualization and enterprise networking concepts.
- ITIL Foundation, Microsoft, CompTIA, CCNA or equivalent relevant certification will be an added advantage.
- Skills & Competencies:
- Strong technical troubleshooting, fault isolation and problem-solving skills.
- Ability to prioritize incidents, take ownership and escalate appropriately.
- Effective communication and user-support skills, with the ability to work with users at different levels.
- Good technical documentation and reporting skills.
- Ability to work independently and collaboratively within a technical team.
- High level of integrity, accountability and confidentiality.
- Incident & Service Support: Diagnose and resolve technical incidents and service requests within agreed SLAs, ensuring appropriate documentation, follow-up and escalation.
- Systems & Application Support: Install, configure, maintain and troubleshoot desktops, laptops, operating systems, Microsoft 365/Office and approved business applications.
- Hardware & Peripheral Support: Diagnose and resolve faults affecting computers, printers, scanners, UPS units and other IT peripherals, including repairs, upgrades and replacements as authorized.
- Network & Access Support: profiles and access-related issues, escalating infrastructure faults where necessary Troubleshoot LAN/WLAN connectivity, TCP/IP, DHCP, DNS, domain login, user.
- Security & Preventive Maintenance: Support endpoint security, patching and compliance with approved IT configurations, and carry out scheduled preventive maintenance of IT equipment.
- Deployment & Project Support: Participate in equipment deployments, system upgrades, site installations and other IT infrastructure and technology projects.
- Technical Improvement & Documentation: Identify recurring technical issues, recommend corrective actions and maintain relevant technical procedures and documentation.
- Strong technical troubleshooting, fault isolation and problem-solving skills.
- Ability to prioritize incidents, take ownership and escalate appropriately.
- Effective communication and user-support skills, with the ability to work with users at different levels.
- Good technical documentation and reporting skills.
- Ability to work independently and collaboratively within a technical team.
- High level of integrity, accountability and confidentiality.
- Bachelor’s degree in information technology, Computer Science, Information Systems or a related field.
- 3–5 years of relevant hands-on experience in IT technical support within a corporate or similar environment.
- Strong practical knowledge of Windows client operating systems, Microsoft 365, computer hardware/peripherals, Active Directory, core networking (TCP/IP, DHCP, DNS, LAN/WLAN) and endpoint security, plus working familiarity with Windows Server, virtualization and enterprise networking concepts.
- ITIL Foundation, Microsoft, CompTIA, CCNA or equivalent relevant certification will be an added advantage.
- bachelor degree
- 12
- JOB-6abcc22fea340
Source and provenanceSource: Great Uganda Jobs. Last checked: 2026-09-30.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.