Tour Manager
AI job insight
UTU East Africa Travels is hiring a full-time Tour Manager in Kampala to lead reservations, itinerary design, tour costing, sales, supplier coordination, client service, and operations reporting. The successful candidate will support a team handling tailor-made safaris and East African travel experiences.
- Manage bookings, reservations, travel documentation, and the complete booking cycle.
- Design and sell tailor-made safari itineraries while driving business growth.
- Coordinate hotels, lodges, airlines, transport providers, guides, and travel partners.
Similar jobs
More roles you may want to review before you leave.AI summary
UTU East Africa Travels is hiring a full-time Tour Manager in Kampala to lead reservations, itinerary design, tour costing, sales, supplier coordination, client service, and operations reporting. The successful candidate will support a team handling tailor-made safaris and East African travel experiences.
- Manage bookings, reservations, travel documentation, and the complete booking cycle.
- Design and sell tailor-made safari itineraries while driving business growth.
- Coordinate hotels, lodges, airlines, transport providers, guides, and travel partners.
- Supervise reservations staff and guides and prepare operational and sales reports.
- Requires at least five years of relevant tourism or travel experience.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists UGX per month. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, hospitality, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in KampalaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Tour Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to UTU East Africa Travels and the role in Kampala.
- Add concrete examples related to sales, hospitality, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Great Uganda Jobs; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-11-28.
Source and safety check
- Great Uganda Jobs
- Original source link available
- Application method is clear
- Deadline is available: 2026-11-28
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Tour Manager role in sales, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Kampala under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research UTU East Africa Travels before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Tour Manager
2026-11-13T15:11:21+00:00
UTU East Africa Travels
https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_13278/logo/UTU%20East%20Africa%20Travels.png
https://utueastafricatravel.com/
FULL_TIME
Kampala
Kampala
00256
Uganda
Transportation, Distribution, and Logistics
Management, Business Operations, Entertainment & Travel, Customer Service, Restaurant & Hospitality
UGX
MONTH
2026-11-28T17:00:00+00:00
8
Utu East Africa Travels Ltd is a growing tours and travel company based in Kampala, Uganda, specializing in tailor-made safaris, gorilla trekking, cultural tours, and East African travel experiences. We pride ourselves on professional service.
Job Summary
We are looking for a proactive, results-driven Tour Manager to lead our tour operations and drive business growth and oversee the day-to-day management of tour operations.
Key Responsibilities
- 1. Tour Operations & Reservations
- Manage all tour operations, reservations, bookings, and travel arrangements
- Oversee the full booking cycle from enquiry to post-tour follow-up
- Ensure timely confirmations, payments, vouchers, and travel documentation
- Work confidently with Global Distribution Systems (GDS), including Amadeus, Galileo/Travelport, or Sabre.
- 2. Itinerary Design, Costing & Sales
- Design, cost, and sell tailor-made safari packages and travel itineraries
- Drive sales growth through proactive client engagement and follow-ups
- 3. Supplier & Partner Management
- Coordinate with hotels, lodges, airlines, transport providers, and tour guides.
- Maintain strong relationships with tourism suppliers and international travel partners
- 4. Client Service & Quality Control
- Provide excellent pre-trip advice and in-trip support to clients
- Handle client feedback, complaints, and emergencies professionally and promptly.
- 5. Team Leadership & Reporting
- Supervise and support reservations and operations staff and guides
- Maintain accurate records of bookings, sales, and supplier payments
- Prepare regular operational and sales reports for the Managing Director
- Qualifications & Experience
- Bachelor’s Degree in Tourism, Hospitality, or a related field
- Minimum 5 years of relevant experience in tour operations, travel consultancy, or airline ticketing
- Excellent knowledge of Uganda’s tourism products, safari destinations, lodges, and East African travel circuits
- Proven experience in itinerary planning, tour costing, and supplier negotiations
- Strong understanding of gorilla permits, park fees, and travel regulations in East Africa is an added advantage
- Skills & Competencies
- Excellent communication, sales, negotiation, and customer service skills
- Strong organizational, multitasking, and problem-solving abilities
- High attention to detail and ability to work under pressure
- Proficiency in MS Office, email, and travel booking systems
- Proven hands-on experience in GDS reservations and airline ticket issuance.
- Professionalism, integrity, and a passion for tourism
- Manage all tour operations, reservations, bookings, and travel arrangements
- Oversee the full booking cycle from enquiry to post-tour follow-up
- Ensure timely confirmations, payments, vouchers, and travel documentation
- Work confidently with Global Distribution Systems (GDS), including Amadeus, Galileo/Travelport, or Sabre.
- Design, cost, and sell tailor-made safari packages and travel itineraries
- Drive sales growth through proactive client engagement and follow-ups
- Coordinate with hotels, lodges, airlines, transport providers, and tour guides.
- Maintain strong relationships with tourism suppliers and international travel partners
- Provide excellent pre-trip advice and in-trip support to clients
- Handle client feedback, complaints, and emergencies professionally and promptly.
- Supervise and support reservations and operations staff and guides
- Maintain accurate records of bookings, sales, and supplier payments
- Prepare regular operational and sales reports for the Managing Director
- Excellent communication
- sales
- negotiation
- customer service skills
- Strong organizational
- multitasking
- problem-solving abilities
- High attention to detail
- ability to work under pressure
- Proficiency in MS Office
- travel booking systems
- Proven hands-on experience in GDS reservations and airline ticket issuance.
- Professionalism
- integrity
- a passion for tourism
- Bachelor’s Degree in Tourism, Hospitality, or a related field
- Minimum 5 years of relevant experience in tour operations, travel consultancy, or airline ticketing
- Excellent knowledge of Uganda’s tourism products, safari destinations, lodges, and East African travel circuits
- Proven experience in itinerary planning, tour costing, and supplier negotiations
- Strong understanding of gorilla permits, park fees, and travel regulations in East Africa is an added advantage
- bachelor degree
- 60
- JOB-6af728990b08d