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Card Issuing Support Officer

KCB Bank Kampala, Kampala Full Time Posted 2026-11-13

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KCB Bank is seeking a full-time Card Issuing Support Officer in Kampala. The role covers payment-card operations, system testing, user support, vendor coordination, reporting, and compliance with PCI-DSS and card-scheme requirements.

Manages the full payment-card issuance lifecycle, including renewals and reissues
Supports card systems, payment switches, and Tier-2 branch and digital-channel support
Requires compliance with PCI-DSS, PIN security, and card-scheme rules

Source Great Uganda Jobs Salary UGX per month; amount not specified

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DistrictKampalaCityKampalaContractFull TimePosted2026-11-13Close date2026-11-20ExperienceNot specifiedSourceGreat Uganda JobsSalaryUGX per month; amount not specified

card issuancebanking operationspayment cardspayments supportPCI-DSSTier-2 supportsecuritycall_centerinternshipentregadortechnologyfinance

AI summary

Manages the full payment-card issuance lifecycle, including renewals and reissues
Supports card systems, payment switches, and Tier-2 branch and digital-channel support
Requires compliance with PCI-DSS, PIN security, and card-scheme rules
Coordinates with personalization, switch, and delivery vendors
Deadline: Friday, 20 November 2026

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Source salary available

The source lists UGX per month; amount not specified. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.

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UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
PreferredPractical evidence in security, call_center, internshipThe tags and summary point to skills connected with this role.
RequiredAvailability to work in KampalaThe vacancy is associated with this location.
UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.

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Place your strongest Card Issuing Support Officer evidence in the first half of your CV.
In your cover letter or employer message, connect your experience to KCB Bank and the role in Kampala.
Add concrete examples related to security, call_center, internship, ideally with measurable outcomes or clear responsibilities.
Follow the instructions from Great Uganda Jobs; avoid sending documents to unofficial contacts or copied links.
Confirm the deadline, interview location and employer contact before sharing personal documents.
Plan to submit before the listed deadline: 2026-11-20.

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Great Uganda Jobs
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Deadline is available: 2026-11-20

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What experience makes you a strong fit for this Card Issuing Support Officer role in security, call_center?
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Are you available to work in Kampala under the listed contract or schedule?

Prepare examples with clear responsibilities, tools used and measurable outcomes.
Review the source and research KCB Bank before the interview.

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Original source description

Card Issuing Support Officer

2026-11-13T11:14:54+00:00

KCB Bank

https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_1109/logo/kcb.png

https://www.greatugandajobs.com/jobs/

FULL_TIME

Kampala

00256

Uganda

Banking

Admin & Office, Business Operations, Computer & IT, Customer Service, Finance, Banking

UGX

MONTH

2026-11-20T17:00:00+00:00

KEY RESPONSIBILITIES

Oversee the complete lifecycle of payment cards (Instant Issuance, Centralized Personalization, Renewals, Re-issuances, and Pin Mailers/e-PINs).
Monitor and manage daily bulk files sent to and received from card personalization vendors/bureaus.
Ensure strict adherence to dual control procedures for inventory management (unperso/blank plastics, HSM keys, and security collateral).
Conduct regular reconciliation of card inventory, damaged stock, and destroyed cards.
Perform configuration, parameter setups, and testing for card BINs, product types, limits, fee structures, and expiry rules.
Troubleshoot system errors between core banking application (CBS), card management system (CMS), and payment switches (e.g., Visa, Mastercard, UnionPay, or local switches).
Support user acceptance testing (UAT) for card software upgrades, patch deployments, and new product launches.
Serve as Tier-2 support for branch networks, contact centers, and digital channels regarding card status queries, declines, and block/unblock requests.
Investigate and resolve card issuance transaction failures, failed print jobs, and cardholder configuration bugs within predefined SLAs.
Handle chargebacks, dispute intake, and account adjustments related to issuing operational errors.
Ensure full compliance with PCI-DSS (Payment Card Industry Data Security Standard) and card scheme rules (Visa/Mastercard/Amex/Discover).
Maintain strict PIN security practices, cryptographic key handling protocols, and sensitive data protection measures.
Assist in internal, external, and card scheme compliance audits by gathering operational evidence and maintaining mandatory operational logs.
Generate daily, weekly, and monthly reports on card issuance volumes, failure rates, turnaround times (TAT), and active base stats.
Liaise with third-party vendors (Card Personalization Bureaus, Courier/Delivery partners, Switch Providers) to maintain service level agreements.
DAILY RESPONSIBILITIES:
Review, approve, and route personalized credit/debit card instant-issuance and batch-printing files to internal personalization bureaus or third-party card vendors.
Investigate and clear failed card authorizations, PIN reset failures, balance sync errors, and declined transactions across the core card management system (CMS) and payment switches (Visa/Mastercard).
Reconcile vault inventory for blank plastic stock, EMV chips, and PIN mailers, ensuring strict dual-custody audit controls and tracking branch delivery logistics.
Review automated fraud alerts, process first-level card block requests for compromised cards, and file initial dispute chargebacks through card scheme portals.
Reconcile card issuing transaction logs, interchange fees, and ATM/POS settlement files between the bank’s core system and international/national card networks.
CHALLENGES:
Managing settlement mismatches between internal bank accounts, card switches, and global networks (Visa/Mastercard) caused by time-zone differences, system outages, or currency conversion lags.
Handling disputes within rigid card network windows (e.g., Visa/Mastercard chargeback rules) while balancing customer expectations with fraud mitigation and loss controls.
Navigating fulfilment bottlenecks—such as personalized chip failures, courier delivery issues, or third-party card printing bureau downtime—without breaching SLAs.
Oversee the complete lifecycle of payment cards (Instant Issuance, Centralized Personalization, Renewals, Re-issuances, and Pin Mailers/e-PINs).
Monitor and manage daily bulk files sent to and received from card personalization vendors/bureaus.
Ensure strict adherence to dual control procedures for inventory management (unperso/blank plastics, HSM keys, and security collateral).
Conduct regular reconciliation of card inventory, damaged stock, and destroyed cards.
Perform configuration, parameter setups, and testing for card BINs, product types, limits, fee structures, and expiry rules.
Troubleshoot system errors between core banking application (CBS), card management system (CMS), and payment switches (e.g., Visa, Mastercard, UnionPay, or local switches).
Support user acceptance testing (UAT) for card software upgrades, patch deployments, and new product launches.
Serve as Tier-2 support for branch networks, contact centers, and digital channels regarding card status queries, declines, and block/unblock requests.
Investigate and resolve card issuance transaction failures, failed print jobs, and cardholder configuration bugs within predefined SLAs.
Handle chargebacks, dispute intake, and account adjustments related to issuing operational errors.
Ensure full compliance with PCI-DSS (Payment Card Industry Data Security Standard) and card scheme rules (Visa/Mastercard/Amex/Discover).
Maintain strict PIN security practices, cryptographic key handling protocols, and sensitive data protection measures.
Assist in internal, external, and card scheme compliance audits by gathering operational evidence and maintaining mandatory operational logs.
Generate daily, weekly, and monthly reports on card issuance volumes, failure rates, turnaround times (TAT), and active base stats.
Liaise with third-party vendors (Card Personalization Bureaus, Courier/Delivery partners, Switch Providers) to maintain service level agreements.
Review, approve, and route personalized credit/debit card instant-issuance and batch-printing files to internal personalization bureaus or third-party card vendors.
Investigate and clear failed card authorizations, PIN reset failures, balance sync errors, and declined transactions across the core card management system (CMS) and payment switches (Visa/Mastercard).
Reconcile vault inventory for blank plastic stock, EMV chips, and PIN mailers, ensuring strict dual-custody audit controls and tracking branch delivery logistics.
Review automated fraud alerts, process first-level card block requests for compromised cards, and file initial dispute chargebacks through card scheme portals.
Reconcile card issuing transaction logs, interchange fees, and ATM/POS settlement files between the bank’s core system and international/national card networks.
Payment card lifecycle management
Bulk file processing
Inventory management
Reconciliation
Card BIN configuration
System troubleshooting (CBS, CMS, payment switches)
User Acceptance Testing (UAT)
Tier-2 support
Transaction failure investigation
Chargeback handling
PCI-DSS compliance
Card scheme rules compliance
PIN security
Cryptographic key handling
Data protection
Audit assistance
Reporting
Vendor liaison
Fraud alert review
Dispute management
Settlement reconciliation
Experience with core banking systems (CBS)
Experience with card management systems (CMS)
Familiarity with payment switches (Visa, Mastercard, UnionPay, local switches)
Knowledge of PCI-DSS
Understanding of card scheme rules (Visa/Mastercard/Amex/Discover)
Experience with dual control procedures
Experience with inventory management
Experience with reconciliation
Experience with troubleshooting system errors
Experience with user acceptance testing (UAT)
Experience in Tier-2 support
Experience in handling chargebacks and disputes
Experience in generating reports
bachelor degree
12
JOB-6af6f12ea383d

Source and provenanceSource: Great Uganda Jobs. Last checked: 2026-11-14.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.

Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.