Customer Care Executive - Language Specific
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Ison BPO Xperience is hiring a language-specific Customer Care Executive in Kampala to deliver exceptional customer service, handle calls professionally, and support customer retention and acquisition. The role is full-time, entry-level, and requires English and Luganda proficiency.
- Entry-level role open to diploma holders with less than one year of experience
- Full-time position, Monday to Friday, 8 to 5 working hours
- Must be fluent in both English and Luganda
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Ison BPO Xperience is hiring a language-specific Customer Care Executive in Kampala to deliver exceptional customer service, handle calls professionally, and support customer retention and acquisition. The role is full-time, entry-level, and requires English and Luganda proficiency.
- Entry-level role open to diploma holders with less than one year of experience
- Full-time position, Monday to Friday, 8 to 5 working hours
- Must be fluent in both English and Luganda
- Based in Kampala, Uganda
AI job guide
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AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, no_experience, part_timeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in KampalaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Care Executive - Language Specific evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Ison BPO Xperience and the role in Kampala.
- Add concrete examples related to call_center, no_experience, part_time, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Uganda; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
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- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Customer Care Executive - Language Specific role in call_center, no_experience?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Kampala under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Ison BPO Xperience before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Customer Care Executive-Language specific
Ison BPO Xperience
Customer Service & Support
1 week ago
Easy apply
New
Kampala
Full Time
Advertising, Media & Communications
Confidential
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Job summary
The Customer Care Executive is primarily responsible for ensuring delivery of exceptional customer service to customers as per the respective client’s SLA. The primary focus of a Customer Care Executive is to assist, retain, acquire, and/or recover customers.
Min Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
No Experience/Less than 1 year
Language Requirement:
English, Luganda
Working Hours:
Full Time - 8 to 5
Applicant Location:
Uganda
Job descriptions & requirements
POSITION SUMMARY
The Customer Care Executive is primarily responsible for ensuring delivery of exceptional customer service to customers as per the respective client’s SLA. The primary focus of a Customer Care Executive is to assist, retain, acquire, and/or recover customers.
DUTIES & RESPONSIBILITIES
Build rapport with customers by handling every customer call courteously and professionally,
Ensures consistently imparts the correct product and service information during each call.
Obtains, imparts, clarifies and verifies information to and/or from customers to ensure delivery of exceptional customer service
Demonstrate appropriate levels of empathy in situations that require these skills, and provide customers with caring, individualised attention.
Accurately tags each call as per the defined tagging list/CRM tagging list.
Ensure that the quality of each call complies with predefined quality parameters.
Consistently contributes towards improving customer experience by identifying potential areas for process/productivity improvements and highlights the same to the Team Leader.
Utilises the relevant tools and resources provided by the Company to respond to customer queries and requests.
Ensure strict adherence to established attendance schedules.
Provides on-the-job training support to new team members to facilitate improvement in their levels of performance through a mentor/mentee relationship.
Provides the relevant reports daily – where applicable.
Appropriately escalates customer queries to the Team Leader to ensure speedy resolution of the same.
Ensures daily performance targets are met.
KNOWLEDGE, SKILLS, AND ABILITIES
Proficiency in the languages below :
English+Luganda+Kumam
English+Luganda+Sabiny
English+Luganda+Samia
English+Luganda+Alur
English+Luganda+Lugbara
English+Luganda+Lusoga
English+Luganda+Japadhola
English+Luganda+Kinyarwanda/Rufumbira
English+Luganda+Runyankore/Rukiga
Lukonjo+Rukiga+Rotooro+Runyoro+Runyankole+Luganda
A degree or a Diploma will be an added advantage
Excellent listening skills; uses appropriate probing techniques to facilitate a clear understanding of queries and thus provide appropriate and accurate solutions to customer queries.
Good typing speed and computer skills, particularly in Microsoft Office applications
Good communication skills, including a clear voice, and fluency in English and local languages of the respective location.
Ability to work in a team environment
Ability to maintain a calm disposition, particularly in stressful work situations.
WORK CONDITIONS:
Ability to work any shift in a 24/7 work environment including odd hours; weekends and public holidays
Ability to work extra hours to meet business needs
To reside within a reasonable travel distance to the office, as defined by the Company; to facilitate ease of transport arrangements – where applicable
May be required to undergo periodic medical examination to assess one's own suitability for continued employment at the Call Centre
YEARS OF RELEVANT WORK EXPERIENCE:-
Entry Level/No experience
Note:
Please indicate the specific language group(s) you can speak, as outlined in the job description, in your cover letter.
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the Apply Here section
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