Customer Experience & Support Officer
AI job insight
Funamu is hiring a Customer Experience & Support Officer in Lira City to handle customer and partner enquiries, resolve complaints, and support merchants, delivery and PUDO partners. The role focuses on delivering timely support, keeping accurate case records, and helping improve the platform experience in Lira. Compensation will be discussed with shortlisted candidates.
- Local support role based in Lira City
- Covers customers, merchants, delivery and PUDO partners
- Complaint handling, case records and reporting required
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Funamu is hiring a Customer Experience & Support Officer in Lira City to handle customer and partner enquiries, resolve complaints, and support merchants, delivery and PUDO partners. The role focuses on delivering timely support, keeping accurate case records, and helping improve the platform experience in Lira. Compensation will be discussed with shortlisted candidates.
- Local support role based in Lira City
- Covers customers, merchants, delivery and PUDO partners
- Complaint handling, case records and reporting required
- Salary discussed with shortlisted candidates
- Application window closes 23 Nov
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Compensation discussed with shortlisted candidates. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, no_experience, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in UgandaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Experience & Support Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Funamu and the role in Uganda.
- Add concrete examples related to call_center, no_experience, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Ugandan Jobline; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Ugandan Jobline
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Experience & Support Officer role in call_center, no_experience?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Uganda under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Funamu before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Home
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Customer Experience & Support Officer Jobs – Funamu
Funamu
Posted
9 hours ago
Closes 23 Nov
☆
Job Title:
Customer Experience & Support Officer
Organisation:
Funamu
Duty Station:
Lira, Uganda
About Organisation:
Funamu is a Ugandan marketplace that brings customers, merchants, delivery Partners and PUDO Partners together in one place, so that what you need, from a shop near you or in another Funamu city, reaches you safely.
Job Summary:
The Customer Experience & Support Officer is responsible for handling customer and partner enquiries, documenting complaints, coordinating issue resolution, and ensuring that customers and platform partners receive clear, professional, and timely support. You will serve as a local support contact within Lira City, helping resolve issues related to orders, merchants, deliveries, PUDO points, account access, and platform use. This role supports the growth of Funamu’s presence in Lira by ensuring a positive and reliable experience for our customers and partners.
Key Duties and Responsibilities:
Customer Support – respond to customer inquiries and provide clear, accurate information.
Complaints and Issue Resolution – document, investigate and follow up on order and service-related issues.
Partner Support – assist merchants, Delivery Partners and PUDO Partners with operational concerns.
Customer Feedback – collect feedback and report recurring issues to help improve the platform.
Digital Support – assist with platform-use and communication issues and escalate technical problems where needed.
Case Records and Reporting – maintain accurate records and prepare regular support reports.
City Team Coordination – work with other city officers to resolve issues and ensure a smooth customer experience.
Compensation
Compensation will be discussed with shortlisted candidates based on the role’s responsibilities, qualifications, and relevant experience.
Qualifications, Skills and Experience:
A bachelor’s degree in Customer Service, Business Administration, Communications, or a related field is an advantage.
Experience in customer service, complaint handling, service delivery, or administration is desirable.
Strong written and verbal communication skills.
Ability to handle difficult conversations professionally.
Good organisational and problem-solving skills.
Confidence using digital platforms and reporting tools. Strong English communication skills are required.
Proficiency in Langi and familiarity with Lira City and its local community are added advantages.
How to Apply:
All suitably qualified and Interested applicants should send their CVs and cove letters via Email to:
Apply by Email
NB: Only shortlisted candidates will be contacted.
For more of the latest jobs, please visit
https://www.theugandanjobline.com
or find us on our facebook page
https://www.facebook.com/UgandanJobline
Level of Education: bachelor degree
Work Hours: 8
Experience in Months: no experience
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