Guest Relations Officer
AI job insight
Maria Flo Hotel in Masaka District is hiring a friendly and customer-oriented Guest Relations Officer to manage the front desk, handle reservations, check-ins and check-outs, guest inquiries, payments, and general administrative support. The role is full-time, reporting to the Hotel Manager, and requires a diploma and at least 3 years of experience.
- Front desk and guest services role at a hotel in Masaka District
- Full-time position, 8am to 5pm schedule
- Salary range USh 300,000 – 500,000
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Maria Flo Hotel in Masaka District is hiring a friendly and customer-oriented Guest Relations Officer to manage the front desk, handle reservations, check-ins and check-outs, guest inquiries, payments, and general administrative support. The role is full-time, reporting to the Hotel Manager, and requires a diploma and at least 3 years of experience.
- Front desk and guest services role at a hotel in Masaka District
- Full-time position, 8am to 5pm schedule
- Salary range USh 300,000 – 500,000
- Requires a diploma and 3 years of experience
- Customer service, reservations, cash handling, and admin duties
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists USh 300,000 - 500,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, hospitality, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in MasakaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Guest Relations Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Maria Flo Hotel and the role in Masaka.
- Add concrete examples related to sales, hospitality, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Uganda; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- BrighterMonday Uganda
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Guest Relations Officer role in sales, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Masaka under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Maria Flo Hotel before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Guest Relations Officer
HR Studio
Operations
4 days ago
Easy apply
New
Uganda
Full Time
Hospitality & Hotel
USh
300,000 - 500,000
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Job summary
Maria Flo Hotel is looking for a friendly, trustworthy, and customer-oriented Guest Relations Officer to manage the front desk and ensure guests receive excellent service from arrival to departure. The officer will handle guest reservations, check-ins and check-outs, customer inquiries, payments, and general administrative support.
Min Qualification:
Diploma
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Uganda
Job descriptions & requirements
Employer: Maria Flo Hotel
Location: Masaka District
Reports To: Hotel Manager
Key Duties and Responsibilities
Front Desk & Guest Services
• Welcome guests and visitors professionally and courteously.
• Handle guest check-ins and check-outs.
• Receive and manage room reservations made in person, by phone, WhatsApp, or social media.
• Answer guest inquiries and provide information about hotel services and rates.
• Respond promptly to guest requests and concerns.
Reservations & Sales Support
• Maintain an up-to-date record of room bookings and availability.
• Follow up on reservation inquiries to convert them into bookings.
• Promote hotel rooms, restaurant services, and ongoing offers to guests and prospective customers.
• Assist in maintaining the hotel’s WhatsApp, Facebook, and other communication platforms as directed by management.
Cash Handling & Records
• Receive payments and issue receipts.
• Maintain accurate records of guest payments and bookings.
• Prepare simple daily cash and occupancy reports.
• Ensure proper accountability for cash received during shifts.
Administrative Duties
• Keep the reception area clean and organized.
• Maintain guest registers and other front desk records.
• Coordinate with housekeeping to ensure rooms are ready for arriving guests.
• Report maintenance issues, customer complaints, or operational concerns to the Hotel Manager.
Qualifications
- Certificate or Diploma in Hospitality, Tourism, Business Administration, Customer Care, or a related field.
- Previous experience in customer service, reception, hospitality, or sales is an added advantage.
- Basic computer skills including Microsoft Word, Excel, email, and WhatsApp communication.
- Excellent customer care and communication skills.
- Friendly and professional personality.
- Good organizational and record-keeping skills.
- Ability to multitask and work with minimal supervision.
- Basic cash-handling and accountability skills.
- Honest, reliable, and presentable.
- Guest satisfaction and feedback.
- Accuracy of reservations and guest records.
- Timely response to customer inquiries.
- Cash accountability.
- Occupancy and booking conversion support.
- Attendance, punctuality, and professionalism.