Operations, QA & Regulatory Manager
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BrighterMonday Consulting is hiring an Operations, QA & Regulatory Manager in Kampala (Bunga), Uganda. The role provides strategic leadership across inventory management, order fulfillment, logistics, quality management systems, and regulatory affairs in the pharmaceutical sector. The position offers a full-time contract with a salary range of UGX 3,500,000 – 4,500,000.
- Strategic leadership role covering operations, QA, and regulatory affairs
- Pharmaceutical industry focus with compliance responsibilities
- Full-time position in Kampala (Bunga), Uganda
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BrighterMonday Consulting is hiring an Operations, QA & Regulatory Manager in Kampala (Bunga), Uganda. The role provides strategic leadership across inventory management, order fulfillment, logistics, quality management systems, and regulatory affairs in the pharmaceutical sector. The position offers a full-time contract with a salary range of UGX 3,500,000 – 4,500,000.
- Strategic leadership role covering operations, QA, and regulatory affairs
- Pharmaceutical industry focus with compliance responsibilities
- Full-time position in Kampala (Bunga), Uganda
- Salary range UGX 3,500,000 – 4,500,000
- Reports directly to the Managing Director
- Direct reports include Warehouse Lead, Logistics & Transit Lead, and QA & Regulatory Assistant
AI job guide
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AI salary guide
Source salary availableThe source lists UGX 3,500,000 – 4,500,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, factory, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Uganda Job descriptions & requirementsThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Operations, QA & Regulatory Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to BrighterMonday Consulting and the role in Uganda Job descriptions & requirements.
- Add concrete examples related to sales, factory, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Uganda; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- BrighterMonday Uganda
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Operations, QA & Regulatory Manager role in sales, factory?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Uganda Job descriptions & requirements under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research BrighterMonday Consulting before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
OPERATIONS, QA & REGULATORY MANAGER
BrighterMonday Consulting
Operations
1 week ago
Easy apply
New
Kampala
Full Time
Healthcare
USh
3,000,000 - 5,000,000
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Job summary
To provide strategic and operational leadership across inventory management, order fulfillment, and logistics; to establish and maintain a robust Quality Management System (QMS); and to oversee all regulatory affairs (including dossiers, licenses, product registrations, and authority relations). The primary objective is to safeguard product quality
Min Qualification:
Bachelors
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Uganda
Job descriptions & requirements
Location: : Kampala (Bunga), Uganda
Department
: Operations / Quality Assurance / Regulatory Affairs
Hierarchical Supervisor:
Managing Director
Technical Supervisor
: N/A
Direct Reports:
Warehouse Lead, Logistics & Transit Lead, Customer Care Unit Lead, QA & Regulatory Assistant
Remuneration:
PHARMA - UGX 3,500,000 – UGX 4,500,000
MISSION STATEMENT
To provide strategic and operational leadership across inventory management, order fulfillment, and logistics; to establish and maintain a robust Quality Management System (QMS); and to oversee all regulatory affairs (including dossiers, licenses, product registrations, and authority relations). The primary objective is to safeguard product quality, elevate service levels, and ensure total regulatory compliance to drive business continuity and growth.
KEY DUTIES & RESPONSIBILITIES
1. Warehouse Management & Stock Control
Prepare, schedule, and oversee annual, semi-annual, and rotating stock counts; analyze discrepancies and implement corrective action plans.
Conduct weekly stock movement analyses to resolve daily operational anomalies proactively.
Standardize receiving workflows for both imported container shipments and local supplier deliveries.
Ensure accurate, timely, and compliant product handling (receipts, put-away, transfers, replenishment, and returns).
Oversee the maintenance and availability of operational equipment (handling gear, vehicles) and consumables.
2. Logistics, Customer Care & Fulfillment
Ensure strict regulatory and normative compliance across all storage and distribution activities.
Oversee order intake across all channels (telesales, customer care) and enforce strict call schedule adherence.
Supervise end-to-end processing and dispatch in alignment with high-performance metrics (low error rate, minimal undelivered packages, and strict on-time delivery).
Manage customer inquiries and complaints promptly, developing long-term service recovery and improvement protocols.
3. Financial Control & Operational Governance
Monitor, manage, and optimize operational expenses (overtime, vehicle fuel costs, and equipment maintenance).
Exercise delegated site management authority with high accountability and integrity.
Identify operational non-conformities across inventory, overheads, and service quality; execute and evaluate corrective actions.
Prepare comprehensive monthly operational summary reports for executive leadership.
4. Quality Assurance & QMS Management
Establish, maintain, and continuously refine the Quality Management System (QMS), aligning Standard Operating Procedures (SOPs), policies, and quality manuals with GDP/GMP standards.
Oversee document control, change management processes, and staff training records.
Plan and execute internal audits across warehouse, supply chain, and distribution workflows.
Lead host activities for external, regulatory, and customer audits, including preparation of necessary documentation.
Drive non-conformity/deviation management, Corrective and Preventive Actions (CAPA), and effectiveness verification checks through to closure.
Conduct comprehensive quality risk assessments and implement preventive measures.
5. Regulatory Affairs & Compliance
Coordinate the end-to-end preparation, submission, and renewal of regulatory dossiers, licenses, permits, and product registrations in close partnership with local regulatory bodies and relevant partners.
Monitor national and regional regulatory changes, assessing impact on operations and implementing necessary shifts.
6. Team Leadership & Stakeholder Management
Directly supervise, mentor, and build capacity across the warehouse, logistics, and customer care teams.
Serve as the principal contact point for executive leadership on all operational, quality, and regulatory matters.
REQUIRED QUALIFICATIONS & EXPERIENCE
Education:
Bachelor’s Degree in Pharmacy, Pharmaceutical Sciences, Public Health, Biotechnology, Quality Management, or a related field.
Experience
: Minimum of 3 years of relevant experience in warehouse/operations management, quality assurance, or regulatory affairs within a regulated pharmaceutical or healthcare distribution environment.
Regulatory Expertise:
In-depth knowledge of Good Distribution Practice (GDP) and Good Manufacturing Practice (GMP) frameworks.
Audit & QMS
: Proven track record in managing a QMS, executing CAPAs, leading audit responses, and liaising directly with regulatory agencies.
COMPETENCY MATRIX
Competency Area Description & Required Skills
Core Knowledge
• Comprehensive understanding of pharmaceutical distribution models and local regulatory frameworks (GDP/GMP).
• Strong functional product and pharmacology knowledge.
• Customer service and account relationship principles.
Technical Know-How
• Proficient in enterprise management software (ERP/SAP preferred) and MS Office Suite.
• End-to-end mastery of supply chain, stock control, and cold-chain/distribution processes.
• Hands-on expertise in compiling regulatory dossiers and handling registrations.
• Advanced capability in QMS design, internal/external auditing, and risk management.
Behavioral Competencies
• Leadership & Strategic Vision: Strong management presence with the capability to align daily execution with broader business goals.
• Rigor & Precision: Methodical approach to procedures, compliance, and documentation.
• Anticipation & Responsiveness: Ability to forecast bottlenecks, mitigate risks early, and act swiftly under pressure.
• Interpersonal Excellence: Active listener with strong communication skills and absolute discretion/confidentiality.
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
Company Benefits
Medical aid / Health insurance
Paid annual leave
Maternity / Paternity leave
About BrighterMonday Consulting
BrighterMonday Consulting
is a recruitment and talent acquisition partner that helps organizations attract, assess, and hire top talent across a wide range of industries and job functions.
Through this account, we advertise career opportunities on behalf of our employer partners, connecting qualified professionals with verified job openings. Our recruitment process is designed to be transparent, efficient, and focused on matching candidates with opportunities that align with their skills, experience, and career aspirations.
Whether you're an entry-level professional, an experienced specialist, or a senior leader, BrighterMonday Consulting provides access to diverse opportunities with reputable organizations while ensuring a professional and seamless candidate experience throughout the hiring journey.
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