Team Leader - Sales (Retail Banking Department)
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KCB Bank Uganda is hiring a Team Leader for Sales in the Retail Banking Department to lead DFS sales, merchant acquiring, and ERP platform partnerships in Kampala. The senior-level role requires 5+ years of experience, managing BCO and DSR teams, driving merchant network growth, and ensuring regulatory compliance across digital financial services.
- Senior-level full-time role based in Kampala with working hours 8 to 5
- Requires 5 years of experience in DFS sales, merchant acquiring, or ERP partnerships
- Lead BCOs and DSRs to grow a sustainable merchant and ERP user network at KCB Uganda
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KCB Bank Uganda is hiring a Team Leader for Sales in the Retail Banking Department to lead DFS sales, merchant acquiring, and ERP platform partnerships in Kampala. The senior-level role requires 5+ years of experience, managing BCO and DSR teams, driving merchant network growth, and ensuring regulatory compliance across digital financial services.
- Senior-level full-time role based in Kampala with working hours 8 to 5
- Requires 5 years of experience in DFS sales, merchant acquiring, or ERP partnerships
- Lead BCOs and DSRs to grow a sustainable merchant and ERP user network at KCB Uganda
- Manage stakeholder supply of POS terminals and marketing merchandise for merchants
- Prepare performance reports, run promotions, and organize feedback forums for clients
- Competitive banking role with confidential compensation and English working language
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Source salary availableThe source lists Confidential. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, retail, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in KampalaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Team Leader - Sales (Retail Banking Department) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to KCB Group and the role in Kampala.
- Add concrete examples related to sales, retail, finance, ideally with measurable outcomes or clear responsibilities.
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Interview preparation
- What experience makes you a strong fit for this Team Leader - Sales (Retail Banking Department) role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Kampala under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research KCB Group before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
K
Team Leader - Sales (Retail Banking Department, Uganda)
KCB Group
Sales
Today
New
Kampala
Full Time
Banking, Finance & Insurance
Confidential
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Experience Level:
Senior level
Experience Length:
5 years
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Uganda
Job descriptions & requirements
KEY RESPONSIBILITIES
- Create and manage a comprehensive rollout plan for KCBU Merchants, and ERP platform integrations.
- Provide strategic direction to drive acquisition and usage across the Merchant, and ERP business lines.
- Lead the BCOs & DSRs to grow a sustainable and active network of merchants, and enterprise resource planning platform users.
- Lead and deliver on all projects related to DFS sales, merchant acquiring, and ERP partnerships.
- Manage stakeholders to ensure ERP and Merchants have 100% of the required supplies, POS terminals, and marketing merchandise.
- Ensure high-quality service standards are maintained by EPR and merchants, alongside strict regulatory compliance.
- Oversee the training, onboarding, and continuous development of the Merchant, and ERP user networks.
- Prepare accurate quality service and performance reports covering merchants, and ERP platform traction.
- Manage stable partnerships focusing on business strategy and KCBU balance sheet growth.
- Schedule targeted promotion and awareness campaigns for merchants, and ERP solutions as per the bank’s plan.
- Organize regular feedback forums for merchants, and enterprise clients.
- DAILY RESPONSIBILITIES:
- Assess sales team performance and provide direction on target market areas.
- Monitor team performance as per the approved score card derive remedial actions to drive optimal performance.
- Conduct training or recommend necessary trainings for Sales team.
- Conduct periodic customer visits to ensure proper utilization of platforms or assess the performance of the platform based on intended use cases.
- Any other duties delegated from time to time.
- CHALLENGES:
- The team leader DFS sales’ performance is measured on business growth rate.
- The TAT performance measure is disproportionately weighted on TAT performance of other individuals in the DFS sales process who are not accountable to the Team leader DFS Sales
- MINIMUM POSITION QUALIFICATION REQUIREMENTS
- 1. Academic & Professional
- Education
- Bachelor’s degree:
- Computer science, IT or Business-related course (Required Qualification)
- 2. Experience
- Total Minimum No of Years Experience Required:
- 6
- Detailed Experience Breakdown:
- ERP sales driven role:
- 4 Years (Essential Requirement)
- Relationship Management:
- 1 Year (Desirable Requirement)
- Team Management:
- 1 Year (Essential Requirement)
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