Administrative Assistant
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Lifelink Medical Centre Limited is seeking a full-time Administrative Assistant in Kampala. The role focuses on patient reception, customer service, appointment coordination, telephone and record keeping, and general front-desk administration.
- Full-time position at Lifelink Medical Centre in Kampala
- Serves as the first contact for clients and patients
- Manages reception, calls, appointments, and patient records
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Lifelink Medical Centre Limited is seeking a full-time Administrative Assistant in Kampala. The role focuses on patient reception, customer service, appointment coordination, telephone and record keeping, and general front-desk administration.
- Full-time position at Lifelink Medical Centre in Kampala
- Serves as the first contact for clients and patients
- Manages reception, calls, appointments, and patient records
- Requires a bachelor’s degree and strong communication skills
- Application deadline: Friday, November 20, 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists UGX per month. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, part_time, AdministrationThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in KampalaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Administrative Assistant evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Lifelink Medical Centre Limited and the role in Kampala.
- Add concrete examples related to call_center, part_time, Administration, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Great Uganda Jobs; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-11-20.
Source and safety check
- Great Uganda Jobs
- Original source link available
- Application method is clear
- Deadline is available: 2026-11-20
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Administrative Assistant role in call_center, part_time?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Kampala under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Lifelink Medical Centre Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Administrative Assistant
2026-11-13T11:15:20+00:00
Lifelink Medical Centre Limited
https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_2445/logo/Lifelink.png
https://lifelinkhospital.com/
FULL_TIME
Lifelink Medical Centre
Kampala
00256
Uganda
Healthcare
Admin & Office, Customer Service
UGX
MONTH
2026-11-20T17:00:00+00:00
8
Job Purpose
The Administrative Assistant is the first contact for all clients/patients who come to Lifelink and has the primary responsibility of making sure that all clients are happy and will come again.
QUALIFICATIONS AND EXPERIENCE
Bachelor’s Degree from a recognized institution.
CORE COMPETENCIES AND SKILLS
Good communication skills.
Able to express oneself eloquently in English.
Good interpersonal skills and friendliness.
Ability to speak to others to convey information effectively.
Service oriented, i.e. actively looking for ways to help people.
Highly observant and able to pay attention to the environment.
Active listening skills.
Competence in using a computer and knowledge of MS Office.
Highly organized.
Able to multi-task.
Ability to work well under stressful conditions.
Because of the nature of this work, the position requires someone pleasant, personable, patient and with a desire to be of assistance to those in need.
DUTIES AND RESPONSIBILITIES
Customer Service
Receive and welcome clients.
Identify clients’ needs, e.g. to see the doctor, to get drugs, administrative issues, etc.
Ensure that clients are attended to on a first come, first served basis.
Identify emergencies and notify the Nurse/Doctor.
Inform clients about services provided at Lifelink and direct all clients to the different service points.
Notify relevant staff to attend to clients.
Follow up on clients and update/explain to them what they should expect at any one time.
Make and follow up appointments for specialists and ensure that both the doctors and patients are aware of their appointment times.
Take overall responsibility for the front desk: receive all incoming calls, make all necessary outgoing calls and record them in the daily phone register, and account for airtime handed over during the shift.
Ensure that the reception area and surrounding environment are clean, organized and tidy.
Ensure that all patients are seated comfortably as they wait to be served.
Record Keeping
Ensure that all clients/patients have registered their presence.
Ensure confidentiality of all information related to clients by not discussing patients’ private information over the counter or any patient’s medical information over the phone, and by ensuring that only Lifelink staff handle clients’ medical cards.
Accounting and Billing
Ensure accurate billing of services offered to clients (all cash clients, for both OPD and walk-in clients).
Have proper accountability for all patients activated during one’s shift.
Additional Duties
Receive incoming documents and forward them to the respective departments.
Remind doctors and specialists of their daily duty schedule.
Ensure all the necessary stationery is available at the beginning of every duty.
Any other duties that may be assigned by your supervisors.
KEY RESULT INDICATORS
Awareness of what each client is waiting for.
Management of the patient queue (ensuring first come, first served for routine cases, prioritizing emergencies, and updating clients where the queue is not being followed).
Compliance with customer service standards.
Timeliness of reports.
Completeness of patient billing.
REPORTS
Daily patient attendance report.
Daily report of patients who were activated but did not receive services.
Daily customer complaints and feedback report.
Daily shift challenges report.
Specialists’ clinics/attendance reports.
Receive and welcome clients.
Identify clients’ needs, e.g. to see the doctor, to get drugs, administrative issues, etc.
Ensure that clients are attended to on a first come, first served basis.
Identify emergencies and notify the Nurse/Doctor.
Inform clients about services provided at Lifelink and direct all clients to the different service points.
Notify relevant staff to attend to clients.
Follow up on clients and update/explain to them what they should expect at any one time.
Make and follow up appointments for specialists and ensure that both the doctors and patients are aware of their appointment times.
Take overall responsibility for the front desk: receive all incoming calls, make all necessary outgoing calls and record them in the daily phone register, and account for airtime handed over during the shift.
Ensure that the reception area and surrounding environment are clean, organized and tidy.
Ensure that all patients are seated comfortably as they wait to be served.
Ensure that all clients/patients have registered their presence.
Ensure confidentiality of all information related to clients by not discussing patients’ private information over the counter or any patient’s medical information over the phone, and by ensuring that only Lifelink staff handle clients’ medical cards.
Ensure accurate billing of services offered to clients (all cash clients, for both OPD and walk-in clients).
Have proper accountability for all patients activated during one’s shift.
Receive incoming documents and forward them to the respective departments.
Remind doctors and specialists of their daily duty schedule.
Ensure all the necessary stationery is available at the beginning of every duty.
Any other duties that may be assigned by your supervisors.
Good communication skills.
Able to express oneself eloquently in English.
Good interpersonal skills and friendliness.
Ability to speak to others to convey information effectively.
Service oriented, i.e. actively looking for ways to help people.
Highly observant and able to pay attention to the environment.
Active listening skills.
Competence in using a computer and knowledge of MS Office.
Highly organized.
Able to multi-task.
Ability to work well under stressful conditions.
Pleasant, personable, patient and with a desire to be of assistance to those in need.
Bachelor’s Degree from a recognized institution.
bachelor degree
12
JOB-6af6f1482c298