Administrator - Back Office Call Centre, Customer Operations
AI job insight
MTN Group is seeking one Administrator for Back Office Call Centre Customer Operations in Uganda. The full-time contract role coordinates escalated complaints, tracks cases in Service Now and DCLM, and supports customer issue resolution.
- One vacancy reporting to the Team Leader, Back Office Operations.
- Full-time schedule working 8 to 5; the title identifies the role as contract.
- Requires a bachelor’s degree and 2–3 years in a customer or call centre environment.
Similar jobs
More roles you may want to review before you leave.AI summary
MTN Group is seeking one Administrator for Back Office Call Centre Customer Operations in Uganda. The full-time contract role coordinates escalated complaints, tracks cases in Service Now and DCLM, and supports customer issue resolution.
- One vacancy reporting to the Team Leader, Back Office Operations.
- Full-time schedule working 8 to 5; the title identifies the role as contract.
- Requires a bachelor’s degree and 2–3 years in a customer or call centre environment.
- Manages escalated complaints, rebates or credits, and follow-up in Service Now and DCLM.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, Customer service, Customer operationsThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in UgandaThe vacancy is associated with this location.
- UnclearComfort with the Contract contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Administrator - Back Office Call Centre, Customer Operations evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to MTN Group and the role in Uganda.
- Add concrete examples related to call_center, Customer service, Customer operations, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Uganda; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- BrighterMonday Uganda
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Administrator - Back Office Call Centre, Customer Operations role in call_center, Customer service?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Uganda under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research MTN Group before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
M
Administrator - BackOfficeCall Centre. Customer Operations (Contract)
MTN Group
Today
New
Rest of Uganda
Full Time
Confidential
Share link
Share on WhatsApp
Share on LinkedIn
Share on Facebook
Share on Twitter
Share via SMS
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Uganda
Job descriptions & requirements
Main Purpose: To co-ordinate the resolution of all escalated customer complaints within the defined parameters.
Job Title: Administrator – BackOffice _ Call Centre Reports to: Team Leader – Back Office Operations No. of Vacancies: 1
Main Job Functions:
To ensure onward escalation of customer issues as deemed appropriate.
To monitor escalated customer issues, ensuring follow-up and timely closure of all completed cases on Service Now and DCLM.
Liaise with all departments regarding customer complaints, enquiries, and faults, ensuring that feedback is given appropriately.
To process customer rebates or credits as necessary.
To utilize appropriate CS systems, data bases, processes
To produce management reports as required.
To attend to all customer issues escalated via e-mail & fax within the defined time frames.
To attend to all customer issues escalated via e-mail within the defined time frames.
To live the MTN brand values and vital behaviours in all dealings with customers and colleagues.
To undertake extra duties as deemed appropriate
Education:
A minimum of a bachelor’s degree
Experience
2 to 3 years’ experience in a customer Centre/call Centre environment
Customer interface, in person and or via the phone
IT exposure and technical experience from a telecom company
Must be fluent in English and one local language.
Must be computer literate.
Skills / physical competencies:
Communication skills
Telephone etiquette
Negotiation skills
Interpersonal skills
Problem solving skills
Decision Making Ability
General Business Writing
Troubleshooting
Log In and Apply
Important safety tips
Do not make any payment without confirming with the BrighterMonday Customer Support Team.
If you think this advert is not genuine, please report it via the Report Job link below.
Report Job